CarMax · 3 hours ago
Management Assistant
McKinney, TX
Full-time
Onsite
New Grad, Entry LevelCarMax is a leading automotive retailer, and they are seeking a Management Assistant to support store managers in hiring and onboarding processes. The role involves providing exceptional customer service and facilitating various administrative tasks related to sales, auction, and appraisal processes.
AutomotiveMarketplaceOnline Portals
Responsibilities
Coordinate employment process for job applicants visiting the CarMax location. This includes but is not limited to:
Partner with hiring team members and job applicants to obtain scheduling availability
Confirm schedules for hiring team and provide supplemental paperwork to hiring team members
Provide supplemental paperwork to job applicants prior to interview day
Update job applicant status and information in Workday
Maintain job applicant files
Greet job applicants who are visiting location for interviews
Respond to general inquiries from job applicants
Coordinate all new associate orientation. This includes but is not limited to:
Ensure that all new associate documentation is completed accurately and timely (i.e., I9s, dispute resolution agreement, etc.)
Set up and maintain associate personnel files
Key all new associates into Workday
Train new associate on clocking in and out of Kronos
Set up and train new associate in use of Workday Learning and ensure all Workday training is completed
At the discretion of the Business Operations Manager or Manager on Duty in the Business Office, Associate will also perform Business Office functions including but not limited to:
Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process
Seek win/win solutions for the customer and partners appropriately
Process paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
Process auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up), payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts
Manage multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention
Process paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale
Mentor new Business Office Associates, as well as train other store departments on Business Office processes and procedures
Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags
Answer multi-line phone system, respond to callers’ needs and direct calls as appropriate
Qualification
Required
Read, interpret, and transcribe data in order to maintain accurate records
Use resources and partnership to balance the needs of the customer and the business
Understand numeric filing system
Use word processing, spreadsheet and other programs, displaying intermediate PC skills
Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
Lift objects that weigh as much as 15-20 lbs
Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
Develop partnerships with Sales team and other departments in order to provide quality customer service
Maintain confidentiality of all records, files and reports within the scope of the position
Complete CarMax provided training as required
Report Asset Protection and/or Human Resource related issues to management
Company
CarMax
CarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles.
Founded in 1993
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$98.19M2021-06-08Post Ipo Equity· $98.19M
1997-01-05IPO
Leadership Team
T
Tom Reedy
Executive Vice President, Chief Financial Officer
Charles Joseph Wilson
Executive Vice President, Chief Operating Officer
Recent News
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