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Capital One · 3 hours ago

Manager, Risk Program Management

McLean, VA

Full-time

Onsite

Senior Level

$146K/yr - $167K/yr

5+ years exp

Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. As a Manager, Risk Program Management on TDRM’s PRISM team, you will coordinate large scale enterprise solutions and programs, driving capacity planning and managing product release sequences while fostering a culture of continuous improvement.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Building relationships, collaborating, and communicating directly with practice leads and senior leaders to manage the intake, prioritization and slotting of new work

Designing, developing, and managing capacity & demand views within a complex and dynamic environment - helping to create visibility for our work and surface dependencies

Partnering with agile teams to bring deeper analytics to planning and delivery

Partnering cross-functionally with team members and stakeholders to understand pain points and implement tailored process improvement solutions that address those pain points

Implementing, maintaining and providing key metrics that further inform the health of the portfolio and leadership decision making, including as the team’s champion for OKRs (Objectives and Key Results)

Streamline reporting against team objectives and KPIs (Key Performance Indicators) in monthly reports to senior leadership

Build and champion well-managed agile delivery practices that enable seamless flow/delivery of work, including reporting, tracking and status mechanisms

Partner with team members to ensure appropriate escalation when things are past due or there are obstacles, providing an early warning when things are off track

Establish a mechanism for operational continuous improvement (e.g., lessons learned)

Execute annual coverage planning analysis of the risk assessment portfolio with team leads

Lead a quarterly review of changes in risk factors that will drive prioritization decisions for the team

Qualification

Agile deliveryProgram managementRisk managementGovernanceRiskComplianceScaled Agile Framework (SAFe)Project Management Professional (PMP)Personal resilienceIntellectual curiosityCommunication skillsCritical thinkingCollaboration

Required

A Bachelor's degree or military experience

At least 5 years of experience managing technical programs or consulting engagements

Deep focus on execution, follow-through, accountability, and results

Strong communication to stakeholders at all levels across the company to enable transparency and timely information sharing

Proven critical thinking skills, including and the ability to express a point of view supported by data

Comfort raising concerns early and knows when to escalate, including the ability to raise issues and facilitate constructive problem solving at all levels of the organization

Ability to collaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy, and achieve objectives

Personal resilience - the ability to stay optimistic and keep people focused during times of change

Willingness to learn and an intellectual curiosity to better understand technology risk management processes to identify areas for improvement

Experience creating customer focused solutions that tailor agile delivery methodologies versus purely applying textbook solutions

Adept at providing structure and organization in a complex environment