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H&M · 7 hours ago

H&M Sales Advisor

Roanoke, VA

Part-time

Onsite

New Grad, Entry Level

$15.50/hr - $15.50/hr

H&M is a fashion brand that offers the latest styles and inspiration. As a Sales Advisor, you'll be responsible for providing excellent customer service, guiding customers through the store, and promoting products while maintaining a clean and tidy sales environment.

Customer ServiceFashionRetail

H1B Sponsor Likely

Responsibilities

Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service

Willingness to engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories & products in all areas of the store

Ability to effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Representing yourself and the H&M brand positively during all customer interactions

Support with commercial or operational actions to reach sales targets with store management team

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers, etc

Use your product & fashion knowledge to share relevant information to customers

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines, and legal requirements in all areas of the store

Give & receive feedback with your colleagues to learn, develop & support each other

Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development

Complete full garment cycle from unpacking and refill to steaming and ensure good garment care

Operate fitting room and checkout areas according to best practice & processes

Contribute to a clean and tidy sales floor and back of house (including stockrooms)

Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on sales floor

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Support with opening and closing of the store

Following all H&S guidelines and legal requirements applicable to role and responsibilities

Qualification

Customer ServiceSales ExperienceFashion KnowledgeRetail OperationsTeam CollaborationDecisivenessAction-orientedCommunication SkillsCreativityFlexibility

Required

Passionate about fashion and everything we create in-store

Motivated by giving customers a great experience

Communicative, creative and curious, motivated, flexible, decisive, and action-oriented

Enjoy working in a collaborative and dynamic environment

Sales experience working in a dynamic and collaborative environment

Experience working with customer service in fashion, retail or other service-related industries

Benefits

Health insurance

Wellness and family support programs

Company match retirement plan

Paid leave programs

Paid time off

Community day to serve your local community

Staff discount card

H&M Incentive Program – HIP

Company

H&M

Glassdoor3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)