Arlon Graphics · 8 hours ago
Customer Success Representative
Placentia, CA
Full-time
Onsite
Entry Level
$23/hr - $25/hr
2+ years expArlon Graphics is seeking a Customer Success Representative to engage with customers and provide support on their behalf. The role involves handling customer inquiries, processing orders, and collaborating with internal teams to ensure customer satisfaction.
Graphic DesignManufacturing
Responsibilities
Serve as the first point of contact for customers via phone, email, live chat and CRM systems in a customer-friendly and professional manner
Provide prompt, professional, and courteous assistance regarding orders, pricing, product information, and availability
Maintain a high level of product knowledge to effectively address customer inquiries and recommend appropriate solutions
Collaborate with the Customer Account Managers to offer support as needed
Cross-train as the Fleet/OEM backup support
Assist in managing quote process
Process customer orders accurately and efficiently in SAP, ensuring correct pricing, terms, and shipping instructions
Monitor order status and proactively communicate updates or potential delays to customers and sales representatives
Coordinate with production and logistics to ensure on-time order fulfillment
Investigate and resolve order discrepancies, shipping issues, or product complaints in collaboration with Quality Assurance and Sales
Initiate and manage claims in SAP for credits, returns, or replacements when applicable
Follow-up with customers to confirm resolution and satisfaction
Partner with Regional Sales Managers and internal departments to support customer needs and special projects
Provide feedback and insights to internal teams regarding recurring issues, customer trends, or process improvements
Assist with Conexiom (order automation) exceptions and account updates
Qualification
Required
High School diploma or GED
Two (2) years of recent relevant experience delivering client-focused solutions via phone, email, and chat
Strong communication skills in the English language (verbal, written, presentation, inter-personal)
Preferred
SAP/ ERP system experience
Hub Spot/CRM experience
Microsoft Office ®, specifically Word and Excel, at a basic proficiency level
Bilingual Spanish
Company
Arlon Graphics
Arlon Graphics manufacturing graphic films and providing easy solutions for real world applications.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew McNeill
President & CEO
Sarah Kim, PHR
Human Resourses Business Partner
Company data provided by crunchbase