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STRATACACHE · 7 hours ago

Field Installation & Service Technician - Dallas (45245)

United States

Full-time

Remote

New Grad, Entry Level

STRATACACHE delivers in-store retail experience transformation and exceptional customer journeys through a wide array of marketing technology. We are hiring for a Field Installation & Service Technician to provide client installation and post-installation service of our digital signage solutions, as well as providing on-site support services in a break/fix capacity.

Developer PlatformDigital MediaDigital SignageEnterprise SoftwareFinanceMobile AdvertisingRetailSoftware

Responsibilities

Perform On-site technical support of STRATACACHE digital signage applications

Perform On-site installation of STRATACACHE digital signage applications

Ability to work with industry standard display technologies (displays, video connections, network connections)

Ability to work with a team or individually

Ability to clearly articulate to support team members issues encountered onsite and what was done to resolve them

Ability to follow installation documentation

Ability to come up with solutions to unforeseen problems as work is done and provide feedback to project stakeholders regarding those solutions

Additional duties may be assigned, as needed

Qualification

Digital signage installationTechnical supportConstruction experienceCommunication skillsDocumentation applicationsProblem-solvingTeamwork

Required

High School diploma or equivalent

Ability to communicate and interface with customers in a professional manner

Ability to travel and work remotely from project sites as necessary

Excellent written and verbal communication skills

Ability to work within documentation applications. (Word, Excel, email, other cloud based solutions)

Able to work on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Ability to interact professionally with senior internal and external personnel

Ability to be dispatched to a customer site with relatively short notice (24-48 hours)

Preferred

Some construction or digital signage installation experience a plus

Some experience dealing with construction general contractors

Benefits

Major medical

Dental

Vision

Disability insurance options

Employee Benefit Time

Matching 401K

Corporate discounts

Employee Assistance Program

Company

STRATACACHE

Delivering retail transformation and exceptional customer experiences through advanced marketing technology solutions. It is a sub-organization of STRATACACHE Capital.

Founded in 1999