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1-800 Hansons, LLC · 8 hours ago

Service Analyst

Troy, MI

Full-time

Onsite

Entry Level

$17/hr - $18/hr

1+ years exp

1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding. They are seeking a dedicated Service Analyst to handle customer requests for services related to roof, windows, siding, and gutter installations, ensuring excellent customer service and communication throughout the process.

Building MaintenanceBuilding MaterialConstructionService Industry

Responsibilities

Constantly checking service tickets to make sure the customer is being taken care of immediately

Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible

Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily

Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately

Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities

Qualification

Customer service experienceProblem solvingMS Office proficiencyOrganizational skillsMulti-taskingService industry experienceHome improvement knowledgeCommunication skillsTeamworkIndependent work

Required

High School diploma or GED

Minimum of one (1) years of professional work experience

Customer service or call center experience

Basic computer skills, including familiarity with MS Office

Problem solving

Excellent communication skills as well as great organizational skills

Able to multi-task

Must be able to work independently as well as part of a team

Must be able to remain sitting in a stationary position for prolonged periods

Requires the ability to move about inside the office

Must be able to move items weighing up to 25 pounds

Must be able to communicate effectively with staff, customers, vendors, and the public

Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Preferred

Experience in a service related role, providing follow up service to customers with previous product installations

Experience in the home improvement industry

Benefits

Health benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)

401k w/company match at 90 days of employment

Paid time off eligible to start using at 90 days of employment

Unlimited of unused hours of PTO to roll-over into the following year

Holiday pay eligible to start using at 30 days of employment

Tools provided to help our team members develop and grow within the company

Frequent one-on-ones with your manager to keep you on the path of success and achieve any career goals you aspire to achieve

Referral bonuses from $500 to $1,500 per referral hired on

Employee as well as Friends & Family Discounts

Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00

Committees to join such as our fun committee or well-being committee to be part of keeping our upbeat company culture and help our communities

And So Much More!

Company

1-800 Hansons, LLC

At 1-800-HANSONS, we pride ourselves on presenting the best quality replacement windows, siding, roofing, gutters, gutter guards and bathtubs & showers.

Founded in 1988

Troy, Michigan, USA

201-500 employees