Q3 Contracting Inc. · 2 hours ago
Customer Service Advocate
Englewood, CO
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $70K/yrQ3 Contracting Inc. is a division of Primoris Services Corporation, providing critical infrastructure services in the utility, energy, and renewables markets. The Customer Service Advocate will serve as the primary contact for land development and utility customers, ensuring excellent service and coordination of projects from inception to completion.
Civil EngineeringConstruction
Responsibilities
Liaison between multiple residential and/or commercial developers and all divisions of utility installation and the corresponding contractors
Effectively manage a large workload with the ability to prioritize, multi-task, and coordinate several projects at various stages
Build positive relationships with high-profile development customers across Denver Metro
Schedule and facilitate meetings with customers and contractors for design and construction
Problem-solve customer issues and site-specific challenges as they come up
Read and interpret multiple types of construction drawings (one-lines, mechanical, plumbing, etc.) to determine job scopes
Maintain a high level of organization and communication with the ability to report on the specifics for each job and track progress in various databases
Work with area engineers, designers, customers, and local division support to meet deadlines
Obtain permits and easements for facilities in accordance with city ordinances, state, federal, and county agencies as required
Execute contracts and agreements in compliance with administrative instructions and regulatory requirements
Actively communicate with customers, vendors, and supervisors on all aspects of individual jobs
Provide cost-effective estimates to your customers using standardized documents
Qualification
Required
High school diploma or equivalent (preferred)
Proficient in Microsoft applications including Word, Excel, and Outlook
Must possess and maintain an appropriate and valid Driver's License for the state in which the primary work functions are performed
Strong customer service skills, ability to build relationships
Excellent analytical skills with a high level of accuracy and attention to detail
Ability to prioritize and plan work in an organized and comprehensive manner
Must be comfortable and effective working in an environment with changing demands, delays, and responding to unexpected situations
Ability to maintain and protect confidential information
Preferred
Bachelor or Associate degree in construction or business management
Experience working with underground utilities and SAP platforms
Working knowledge of GIS or similar mapping software
Excellent verbal and written communication skills required; ability to maintain a high level of professionalism when interacting with all customers (internal/external)
Benefits
Competitive compensation paid weekly
Paid Time Off, Holiday Pay, Colorado Sick Leave, and Community Service Paid Time Off
Medical, Dental and Vision insurance
401(k) with Generous Company Match, vested day-one
Company-paid Disability Insurance
Company-paid Life Insurance
Employee Stock Purchase Plan [ESPP]
Tuition Reimbursement
Pet Coverage "For our Furry Friends"
Legal Assistance Coverage
Company
Q3 Contracting Inc.
Q3 Contracting, a division of Primoris Services Corporation, is a publicly owned and operated construction contracting company that provides both specific and turnkey services for its customers in the gas, oil, electric and telecommunications industry.
Founded in 1992
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-11-13Acquired
Company data provided by crunchbase