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Stafford Gray, LLC · 2 weeks ago

Customer Service Representative - Front Desk

Lake Angelus, Michigan, United States

Full-time

Onsite

New Grad, Entry Level

Stafford Gray, LLC is seeking a Customer Service Representative to be the first point of contact for guests at the front desk. This role focuses on creating a positive customer experience by assisting guests, answering questions, and supporting store operations.

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Responsibilities

Greet customers warmly and provide helpful, friendly assistance

Answer and route phone calls, take messages, and provide information when possible

Support customers with inquiries about deliveries, pickups, service issues, financing, and general store information

Check customers in for scheduled service appointments and coordinate with the appropriate departments

Maintain an organized, professional customer service desk area

Communicate effectively with sales, warehouse, and management teams

Perform light administrative tasks such as scanning, filing, and updating customer records

Deliver exceptional service by staying patient, calm, and solution-focused

Qualification

Customer serviceCommunication skillsAdministrative tasksProblem-solvingTeam collaboration

Required

First point of contact for guests needing assistance at the front desk

Focus on creating a positive customer experience by answering questions, guiding guests, and supporting store operations