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Marshfield Clinic Health System · 3 hours ago

Patient Experience Specialist - Quality Improvement

Marshfield, WI

Full-time

Onsite

Senior Level

5+ years exp

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. The Patient Experience Specialist works to identify and implement patient experience improvement activities and ensures an excellent experience of care for patients and families in all care settings by facilitating coaching and learning interventions.

Health CareMedicalOncologyWellness

Responsibilities

Identify and implement patient experience improvement activities

Ensure an excellent experience of care for patients and families in all care settings

Facilitate coaching and learning interventions to improve patient experience

Provide a channel between the patient and the organization for seeking solutions to problems and concerns

Act as a neutral party in sensitive care concerns and patient experiences by actively listening and instilling trust and confidence

Convey professionalism to the patient(s), provider(s), or staff member(s) involved

Partner with patients, leaders, providers, and staff to realize organizational patient experience goals

Qualification

Patient experience improvementHealthcare experienceProject leadershipMicrosoft OfficeCoachingCustomer service experienceCertified Patient Experience ProfessionalCommunication skills