Info Advantage Inc. · 14 hours ago
IT Tech Support Technician
United States
Full-time
Remote
Entry Level
1+ years expInfo Advantage Inc. is a company focused on providing managed services, and they are seeking an IT Tech Support Technician to deliver remote end-user support. The role involves troubleshooting technical issues, assisting with workstation deployments, and ensuring client satisfaction through effective communication and documentation.
Business Information SystemsInformation ServicesInformation Technology
Responsibilities
Provide Tier 1–2 remote technical support for client end users via phone, email, and remote access tools
Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications
Document incidents, requests, and resolutions accurately within the ticketing system
Escalate complex issues appropriately while maintaining ownership and communication with the client
Adhere to service level agreements (SLAs) and internal support procedures
Assist with workstation setup, configuration, and deployment for new and existing clients
Support managed services onboarding activities, including: New user provisioning, Device enrollment and configuration, Software installation and standardization, Documentation of client environments
Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects
Perform basic quality checks to ensure systems are configured according to Info Advantage standards
Communicate clearly and professionally with clients of varying technical skill levels
Provide timely updates and set realistic expectations with clients
Contribute to internal documentation and knowledge base articles
Identify recurring issues and suggest process or technical improvements
Qualification
Required
1–3 years of experience in a helpdesk, service desk, or MSP environment
Strong working knowledge of: Windows 10/11, Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint), Basic networking concepts (DNS, DHCP, VPNs)
Experience providing remote technical support
Familiarity with ticketing systems and documentation best practices
Strong customer service, communication, and time-management skills
Preferred
Experience working for a managed services provider (MSP)
Exposure to endpoint management tools (e.g., RMM, MDM, Intune)
Experience with workstation imaging or standardized deployments
CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain)
Basic understanding of cybersecurity best practices for end users
Benefits
401(k)
401(k) matching
Health insurance
Paid time off
Training & development
Company
Info Advantage Inc.
Info Advantage is a tier 1 full-service information technology services firm specializing in cloud computing, virtualization, disaster recovery, data storage, voice-over-IP, managed services, and more.
11-50 employees
Funding
Current Stage
Early StageRecent News
Company data provided by crunchbase