AsteroidIT ยท 2 weeks ago
Part-Time MSP Support Engineer
Gilbert, AZ
Part-time
Hybrid
Mid Level
$26/hr - $32/hr
3+ years expAsteroid IT is a growing managed service provider supporting CPA firms and healthcare practices. They are looking for a part-time MSP Support Engineer with prior MSP experience to handle support tickets and provide professional support independently.
IT Services and IT Consulting
Responsibilities
Handle Level 1 and Level 2 support tickets across multiple client environments
Troubleshoot Microsoft 365, Windows 10/11, and workstation issues
Perform user onboarding and offboarding
Support Sophos firewalls and Sophos AV/EDR environments
Assist with network troubleshooting involving HP switches and Ubiquiti equipment
Install and maintain endpoint security and monitoring agents
Assist with device deployments and light project work
Provide occasional onsite support at client offices when scheduled
Maintain clear, accurate ticket notes and documentation in ConnectWise Manage and IT Glue
Escalate issues appropriately with clear documentation when needed
Qualification
Required
3+ years of experience working in an MSP environment
Comfortable handling tickets independently without micromanagement
Strong understanding of ticketing systems, SLAs, and MSP workflows
Hands-on experience with Microsoft 365 and Windows environments
Familiarity with Sophos firewalls and endpoint protection
Experience with HP switches and Ubiquiti networking equipment
Solid understanding of basic networking concepts (DNS, DHCP, VLANs, VPNs)
Professional communication skills with end users
Organized, reliable, and documentation-focused
Benefits
Flexible schedule
Company
AsteroidIT
At AsteroidIT, we're not just IT experts with over 15 years of experience; we're your strategic partners in growth and innovation.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase