Senior Customer Focus Software Developer jobs in United States
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Navina · 3 hours ago

Senior Customer Focus Software Developer

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Navina is a fast-growing, award-winning AI startup revolutionizing patient care. They are seeking a Senior Customer Focus Software Developer to investigate and resolve code-level bugs, design and deploy customer-specific solutions, and support customer success and technical support teams.

Artificial Intelligence (AI)Health CareHealth DiagnosticsMachine LearningMedicalSoftware

Responsibilities

Investigate and resolve code-level bugs for issues escalated by the support team, ensuring timely, high-quality fixes for our customers
Design, build, test, and deploy customized customer-specific solutions based on Navina’s product architecture and capabilities
Work closely with engineering teams in Israel to learn the product deeply, collaborate on enhancements, and help drive new custom capabilities as needed
Support the customer success and technical support teams by troubleshooting complex, multi-layer issues involving data flows, business logic, integrations, and UI behavior
Build support-focused internal tools that improve efficiency, visibility, and troubleshooting workflows across support and success teams
Contribute to process improvements for escalations, custom work, and handoff to other engineering teams
Maintain high-quality documentation and clear communication with internal stakeholders
Leverage AI to accelerate finding problems and building solutions, as well as for documentation and testing of the changes

Qualification

PythonTypescriptNodeSoftware engineeringCustomer-facingProactive approachExperience in healthcareExperience in AICollaboration skillsCommunication skills

Required

Strong hands-on software engineering background (backend, frontend, or full-stack), with Python, Typescript and Node experience
Ability to quickly learn new domains, debug across the stack, and deliver fast, reliable solutions across data pipelines, business logic, and UI layers
Excellent collaboration and communication skills — able to work effectively with engineering, customer success, and technical support teams
Comfortable being customer-facing when needed: explaining issues, gathering requirements, or understanding customer context
A proactive, ownership-driven approach: you thrive in ambiguous situations and enjoy taking initiative
US-based, with strong preference for Eastern Time Zone to maintain strong overlap with teams in Israel

Preferred

Experience supporting production SaaS systems or working with technical support/escalation teams
Experience building internal tools or automation for support/debugging workflows
Experience working in healthcare, AI, or data-rich environments
Familiarity with distributed teams and remote collaboration

Company

Navina

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Navina develops an AI-driven platform that restructures patient data into intuitive patient portraits for better diagnoses and care.
dateFounded in 2018
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.navina.ai

Funding

Current Stage
Growth Stage
Total Funding
$99M
Key Investors
Goldman Sachs AlternativesALIVE Israel HealthTech FundIsrael Innovation Authority
2025-03-25Series C· $55M
2022-10-27Series B· $22M
2022-10-27Grant

Leadership Team

R
Ronen Lavi
Co-founder & CEO
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S
Shay Perera
Co-founder & CTO
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Recent News

Business Insider
Read the pitch decks that 9 healthcare AI startups used to raise millions in 2025
2025-11-27
PR Newswire
Nabla and Navina Announce Strategic Partnership to Supercharge Clinician Workflows with Clinical Intelligence and Ambient AI
2025-07-09
MedCity News
What Will Be Healthcare’s Next Big AI Use Case Following Ambient Scribes?
2025-06-21
Company data provided by crunchbase