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Samsung Electronics America · 8 hours ago

Enterprise Program Manager, Display Software & Services

Englewood Cliffs, NJ

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $156K/yr

5+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. The Enterprise Program Manager, Display Software & Services will be responsible for managing strategic customer contracts and ensuring excellent customer experience through effective program delivery and stakeholder engagement.

Manufacturing

H1B Sponsor Likely

Responsibilities

Serve as delivery lead across multiple project engagements within a contracted client program

Communicate closely and often with assigned customer account to maintain a comprehensive understanding of day-to-day progress, developments, and challenges

Develop an understanding of overall client strategy and how your role contributes to that strategy

Facilitate client discussions to drive clarity and resolution (requirement sessions, process reviews)

Execute business analysis to comprehensively capture client's business priorities and challenges to identify opportunities

Document and understand client processes and requirements, identify gaps, and facilitate deliverables

Collaborate with the customer on plans to evolve the program, in terms of operational sophistication, or expand the program, in terms of scope

Host recurring calls with cross-functional stakeholders to review adherence to SLA commitments. Establish and measure accountability with those parties for SLA achievement

Consolidate SLA performance results and customer reporting requirements on a monthly basis

Deliver regular summaries of program performance to internal and external executive audiences

Diagnose process and execution challenges in the program delivery and initiate improvement plans with the appropriate internal parties. Monitor risks associated with those challenges and facilitate resolutions for short-term risk mitigation (fix problems to keep programs moving)

Serve as internal escalation point for any challenges that may arise in the deployment or support processes. Direct internal resources accordingly to resolve. Report back to the customer

Facilitate the development of future-state process models to improve program effectiveness

Participate in developing department goals, objectives, and systems

Identify ways to improve quality, efficiency and productivity through process improvements

This role will work within very tight schedules to identify and engage internal and external stakeholders to assist with time-sensitive execution activities

This role will collaborate with internal and external stakeholders/SME’s to quickly and effectively digest complex information and disseminate that information among all key stakeholders

Attend trade shows and on-site visits at client/vendor/subcontractor facilities (25% travel)

Other duties as assigned

Qualification

Client Relationship ManagementFinancial AnalysisProject ManagementContract InterpretationCross-functional CollaborationProcess ImprovementCommunicationProblem Solving

Required

Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience

Supreme soft skills for client relationship management

Collaborative work approach with ability to host productive meetings with cross functional teams

Excellent and professional written and verbal communication skills

Ability to read, understand and interpret contract documents, drawings, specifications, scopes of work and project schedule

Ability to analyze financial reports, price proposals and other technical data

Prolonged periods of sitting at a desk and working on a computer

Ability to travel by air and by driving

Ability to access all on-site installation locations in support of sales visits, trade shows and periodic project site visits

Benefits

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 6 months)

Paid Time Off

Student Loan Program (after 6 months)

Wellness Incentives

MBO bonus compensation, based on company, division, and individual performance

Company

Samsung Electronics America

Glassdoor3.6

Samsung Electronics America engages in high-tech electronics manufacturing and digital media.

Founded in 1978

Ridgefield Park, New Jersey, USA

5001-10000 employees

http://www.samsung.com/us/

H1B Sponsorship

Samsung Electronics America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (193)

2024 (160)

2023 (160)

2022 (183)

2021 (146)

2020 (105)