Docucare / Print Production Associate - Washington, DC jobs in United States
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Xerox · 3 hours ago

Docucare / Print Production Associate - Washington, DC

positionWashington, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Xerox is a leading company in office and production print technology, dedicated to delivering innovative solutions for the hybrid workplace. The Print Production Associate will support hardware and software used across the customer’s environment, focusing on proactive device monitoring, incident resolution, and workflow support while acting as the client’s advocate.

Digital MediaHardwareInformation TechnologyPrintingSoftware
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H1B Sponsor Likelynote
Hiring Manager
Charles Christian Lantican
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Responsibilities

Manage equipment fleet, monitor performance, and coordinate service response
Provide on-site helpdesk support and act as point-of-contact for escalations
Administer workflow scanning configurations, firmware updates, and device deployment
Monitor consumables, parts inventory, and order fulfillment
Coordinate device installations, moves, and decommissions
Maintain service reporting tools and generate regular client-facing reports
Integrate and operate within client ticketing/helpdesk systems
Collaborate with service teams and escalate major incidents as needed

Qualification

Print fleet managementPrinterMFD familiarityA+ certificationSoftware/server administrationMicrosoft Office proficiencyBasic networkingDevice troubleshootingCustomer service mindsetOrganizational skillsCommunication abilities

Required

Prior experience managing a print or equipment fleet environment
Familiarity with printers, MFDs, and Local Area Networks (LANs)
Experience with software/server administration and configuration
Proficient in Microsoft Office, basic networking, and device troubleshooting
Strong organizational skills, customer service mindset, and communication abilities

Preferred

A+ certification or relevant technical training

Benefits

Comprehensive benefits from day one (medical, dental, vision, life insurance)
401(k) with company match
Paid time off, holidays, and personal days

Company

Xerox

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Xerox produces and supplies network printers, copiers, and fax machine equipment.
dateFounded in 1960
location
Norwalk, Connecticut, USA
people-size10001+ employees
web-link
https://www.xerox.com/

H1B Sponsorship

Xerox has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (10)
2022 (5)
2021 (10)
2020 (6)

Funding

Current Stage
Public Company
Total Funding
$28.5B
2025-03-25Post Ipo Debt· $800M
2024-03-25Post Ipo Debt
2024-03-04Post Ipo Debt· $500M

Leadership Team

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Steve Bandrowczak
Chief Executive Officer
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Chuck Butler
CFO
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Recent News

MarketScreener
Tech Down as Traders Retreat From Risk -- Tech Roundup
2025-12-16
Morningstar.com
Dow Jones Top Company Headlines at 7 PM ET: Ford Takes $19.5 Billion Hit in Detroit's Biggest EV Bust | Frontier ...
2025-12-16
thefly.com
Xerox working on debt financing using IP as collateral, WSJ reports
2025-12-16
Company data provided by crunchbase