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State of Florida · 1 month ago

STATE VETERANS' SERVICE OFFICER - 50202204

Palm Beach Gardens, FL

Full-time

Onsite

Mid Level

$45K/yr - $45K/yr

3+ years exp

The State of Florida is seeking a State Veterans' Service Officer to work within the Bureau of Field Services. The role involves interviewing veterans and their families, preparing and submitting claims for benefits, and advocating for Florida veterans to ensure they receive the services and support they are entitled to.

Government Administration

Responsibilities

Perform administrative and professional duties required to work within the medical clinic and vet center as needed, interviewing veterans and family members, preparing and submitting claims for benefits to the U.S. Department of Veterans Affairs

Advocate with purpose and passion for Florida veterans and link them to superior services, benefits and support

Meet, interview, counsel, using VA Data systems and obtain information in order to prepare and submit claims for any and all federal and state benefits that each client may be entitled to

Assist in preparing and perfecting appeals, provide representation at fee basis, hardship eligibility hearings, request for waivers of federal entitlements, military discharge review hearings or Regional Office VA hearings as required

Review and interpret VA laws, rules and regulations affecting veteran’s entitlements in applying for federal and state veterans’ benefits

Respond to telephonic or written inquiries from citizens, veterans, dependents, Post, Chapter, County, and State Veterans Service officers with accurate and complete information

Provide accurate and current information relative to problems with the administration of benefits with the local agency of jurisdiction, process daily incoming mail and correspondence

Complete forms and documents utilizing the Department's Systems

Assist all accredited organizations, state, county or others in obtaining medical information necessary to support claims for benefits

Maintain rapport and liaison with VA outpatient staff regarding case development and treatment to support claims processing and advocacy issues

Confer with clinic, service center and medical center staff as required

Safeguard and protect all private medical information and claims information in accordance with appropriate regulations and statutes

Represent the Florida Department of Veterans Affairs by providing briefings and information on State and Federal veterans benefits at local events, military bases, medical center meetings, and community fairs and other events as determined your supervisor and the department

Represent FDVA on committees, advisory boards and consumer service programs established at VA medical centers and satellite outpatient facilities

Deploy and provide assistance during State emergencies such as providing assistance at disaster recovery centers (DRC) throughout the state after natural disasters

Assist in preparing forms, obtaining signatures, financial data, and personal information for veterans requesting admission to State Veterans Nursing Homes

When necessary visit and provide assistance to the home in completing applications, verifying eligibility and financial data and assisting family members in obtaining state and federal veterans’ benefits

Visit and provide on-site assistance, claims preparation and submission of claims to all Florida National Guard and Reserve units in the geographical area

Maintain contact with all guard and reserve units and active military installations in the Florida geographical area

Perform other related duties to include but not limited to, attendance at conferences, seminars, schools of instruction and upon request serve as an instructor, or speaker at public events

Qualification

Veterans Claims ExperienceMicrosoft Office SuiteWeb-based ApplicationsCustomer Service SkillsInterpersonal SkillsVerbal CommunicationWritten CommunicationMulti-taskingProfessionalismTeam PlayerOrganizational Skills

Required

An employee in this class must have served as a member of the Armed Forces of the United States; and must have been separated from such service under honorable conditions

A DD-214, Member Copy #4, MUST accompany your application

Must have the ability and willingness to deal effectively and professionally at all times with diverse individuals

Must have a valid Florida driver's license

Excellent customer service skills

Effective team Player

Excellent interpersonal skills

Excellent verbal and written communication skills

Strong organization skills and ability to multi-task

Successful completion of a Level 2 Background Screening and due diligence process