Northwest Healthcare Tucson ยท 3 weeks ago
Patient Service Representative - Urgent Care - Oro Valley Marketplace
Tucson, AZ
Full-time
Onsite
Entry Level
1+ years expNorthwest Healthcare Tucson is seeking a Patient Services Representative for their Urgent Care Center. This role serves as the first point of contact for patients and is responsible for patient registration, insurance verification, scheduling, and ensuring a positive patient experience.
Health CareHealth DiagnosticsHospitalMedicalRehabilitation
Responsibilities
Greets patients and visitors promptly and professionally, ensuring a welcoming and courteous environment
Registers patients by verifying demographic, insurance, and financial information accurately and efficiently
Collects copays and balances, posts payments, and provides receipts in accordance with facility protocols
Schedules follow-up appointments and coordinates referrals as directed by clinical staff or providers
Answers multi-line phones, responds to patient inquiries, and routes calls to appropriate departments
Ensures all required forms, consents, and documents are completed and scanned into the electronic medical record (EMR)
Verifies insurance eligibility and obtains necessary authorizations or referrals as needed
Maintains the cleanliness and organization of the front desk, waiting area, and shared workspaces
Communicates effectively with clinical and non-clinical team members to support efficient patient flow
Maintains confidentiality of patient information in accordance with HIPAA and organizational policies
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Strong customer service and interpersonal skills in a fast-paced setting
Ability to accurately collect and enter data with attention to detail
Proficient in the use of EMR systems, scheduling tools, and basic office software
Knowledge of insurance verification and medical billing procedures
Excellent verbal and written communication skills
Ability to multitask, problem-solve, and remain calm under pressure
Preferred
1-2 years of customer service, administrative, or healthcare front office experience preferred
Prior experience in a clinic, urgent care, or physician office setting preferred
Company
Northwest Healthcare Tucson
Northwest Healthcare is an integrated healthcare network committed to delivering high quality, accessible healthcare to Southern Arizona and beyond.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lesley Rehak
Interim Market Chief Nursing Officer
Shannon H.
Market Chief Quality Officer (Interim)
Company data provided by crunchbase