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Hyatt Regency · 2 hours ago

Assistant Director of Operations | Benefits Include: 401K, Stock Purchase Plan, and MANY MORE!

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$107K/yr - $136K/yr

3+ years exp

Hyatt Regency is a hospitality company focused on making travel more human and providing superior services. The Assistant Director of Operations plays a vital leadership role in overseeing hotel operations, ensuring exceptional guest experiences, and managing multiple departments to align with the hotel’s strategic goals.

Hospitality

Responsibilities

Assist in overseeing daily hotel operations to ensure a consistent, high-quality guest experience

Partner with department heads to ensure efficient staffing, training, scheduling, and performance management

Drive operational excellence by analyzing performance data and implementing process improvements

Ensure all departments comply with company standards, brand expectations, and regulatory requirements

Support the Director of Operations in developing and executing strategies to meet or exceed service, revenue, and profitability goals

Handle guest concerns and operational issues with a proactive, solution-oriented approach

Participate in budgeting, forecasting, and cost-control measures

Lead by example, fostering a positive and professional work culture aligned with company values

Assist in preparing for and leading daily stand-up meetings and operations reviews

Support recruitment, onboarding, and training efforts across operational departments

Qualification

Hotel operationsHotel management softwareLeadership skillsHospitality Management degreeBusiness Administration degreeMS Office proficiencyInterpersonal skillsCommunication skillsProblem-solving skills

Required

Bachelor's degree in Hospitality Management, Business Administration, or a related field

Minimum of 3-5 years of experience in hotel operations, with at least 2 years in a supervisory or management role within the Rooms and Food & Beverage Division

Strong knowledge of hotel operations, including front desk, housekeeping, and food & beverage

Excellent leadership, interpersonal, and communication skills

Ability to work under pressure, manage multiple tasks, and solve problems efficiently

Proficiency in hotel management software and MS Office

Flexibility to work evenings, weekends, and holidays as required