ComForCare Home Care (Raleigh, NC) ยท 8 hours ago
Overnight Closer
Parker, CO
Part-time
Onsite
New Grad, Entry LevelComForCare Home Care is a company focused on providing superior customer service in the home care industry. They are seeking a Customer Service Representative responsible for new member sales and creating a positive member experience by assisting members, prospective members, and guests.
Hospital & Health Care
Responsibilities
Greet/meet potential members, providing a great customer experience
Handle front desk related tasks:
Answering phone calls in a polite and friendly manner to assist with questions or concerns
Taking info calls and tours
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
Help maintain the neatness/cleanliness of the club
Qualification
Required
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time
Benefits
Bonus based on performance
Employee discounts
Flexible schedule
Free uniforms
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Company
ComForCare Home Care (Raleigh, NC)
ComForCare is a premier provider of in-home care with locations in the U.S. and Canada. We help seniors live independently in their own home.
Founded in 2005Raleigh, North Carolina, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase