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Capital One · 1 week ago

Manager, Project Management - Delivery Lead, Capital One Travel

New York, NY

Full-time

Onsite

Mid, Senior Level

$146K/yr - $167K/yr

5+ years exp

Capital One is a leading financial services company that values diversity, inclusion, and belonging. They are seeking a Manager-level Project Manager to oversee cross-functional initiatives, ensuring effective communication and delivery while advocating for customer needs.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Partnering cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive business outcomes

Effectively advocating for and representing the voice of customers (internal and external) to influence organizational objectives, roadmaps and the overall customer experience

Building credibility and trust within the team, with our customers, and with our stakeholders

Manage and support risk issues discovery and remediation resolutions

Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet needs

Aid in initiatives and projects that come through the broader team, and start intent when applicable

Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

Strategic Definition: The role is instrumental in defining the team's engagement model within the broader travel organization

Operational Management: Focus on creating and maintaining a well-managed operational process

Customer Experience: Leading Product and Business Analysis (BA) efforts to ensure a cohesive customer experience

Priority and Roadmaps: Prioritizing unified work, managing priority arbitration, and reviewing roadmaps

Process Architecture: Defining systems and processes (e.g., MBRs, roadmap reviews) and leading product operations

Collaboration: Sharing customer feedback with broader teams

Qualification

Customer Facing OperationsInfluencing SkillsProject ManagementPMP CertificationLean CertificationAgile CertificationSix Sigma CertificationVerbal CommunicationWritten CommunicationTeam CollaborationProblem Solving

Required

High School Diploma, GED, or equivalent certification

At least 5 years of Project Management experience

At least 5 years of Customer Facing Operations experience

Exhibit outstanding influencing skills to effectively drive business outcomes

Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

Proven ability to build strong, trusted relationships and operate in an influential manner across teams to assist in driving the business agenda

Must possess a high “EQ” and be a collaborative team player

Strong business judgment, influencing skills, leadership and integrity are essential for this position

Highly motivated, self-starter that can work autonomously and can independently take initiative

Excellent written and verbal communication skills

Ability to navigate ambiguous situations and bring clarity to problem solving