Apply on Employer Site

TrueCommerce · 8 hours ago

Integration Support I

Cranberry Township, PA

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. The Integration Support I role focuses on providing frontline support for customers using ERP and accounting systems integrated with the TrueCommerce platform, troubleshooting complex issues, and ensuring exceptional customer experiences.

E-CommerceE-Commerce PlatformsMarketplaceRetail TechnologySoftware

H1B Sponsor Likely

Responsibilities

Troubleshoot, diagnose, and resolve customer integration issues, including those related to ERP systems, data mapping, EDI transactions, communication protocols, and system environments

Provide clear and timely communication to customers and internal stakeholders through email, phone, and chat regarding case status, findings, and next steps

Collaborate with internal teams—including Integrations, Mapping, Development, Support, and Product—to ensure complex issues are resolved effectively and efficiently

Support customers and trading partners with production issues by gathering details, performing root-cause analysis, and identifying corrective actions

Deliver customer-centric support by gathering feedback, understanding business impacts, and ensuring solutions meet or exceed client expectations

Research, reproduce, and coordinate resolution efforts for integration issues, mapping discrepancies, or environmental inconsistencies

Document all case details, troubleshooting steps, and resolutions within internal ticketing and CRM system, NetSuite

Stay current on evolving technologies, ERP system updates, integration methods, and TrueCommerce tools to maintain strong technical capability

Promote continuous improvement by identifying recurring issues, contributing suggestions, and collaborating with team members to enhance service delivery

On call support is required and will be rotated throughout the team (typically quarterly)

Qualification

ERP systemsEDI communication protocolsTroubleshooting capabilityXMLCRM/ticketing systemsSQLScriptingCustomer service experienceCustomer-centric mindsetPhone support backgroundSelf-starter

Required

0–2 years in software support, help desk, client services, or call center environment

Understanding of XML and flat file formats (delimited, fixed-width, etc.)

Knowledge of EDI communication protocols (FTP, SFTP, AS2, VAN)

Customer service experience in a technical or non-technical capacity

Experience supporting application software; ERP or accounting platform experience preferred (e.g., Sage 100/300/500/X3, Sage Intacct, QuickBooks, NetSuite, Microsoft Dynamics)

Phone or call center support background

Experience with CRM/ticketing systems (NetSuite preferred)

SQL or scripting experience

Customer-centric mindset

Troubleshooting capability

Self-starter with strong initiative

Preferred

Associate's degree in Information Systems, Computer Science, or related field preferred or equivalent work experience

Experience supporting application software; ERP or accounting platform experience preferred (e.g., Sage 100/300/500/X3, Sage Intacct, QuickBooks, NetSuite, Microsoft Dynamics)

EDI experience preferred

Company

TrueCommerce

Digital Commerce Platform, B2B eCommerce, PIM, Marketplace Integration, EDI, eInvoicing

Founded in 1995

Coventry, Coventry, GBR

1001-5000 employees

https://www.truecommerce.com/uk-en

H1B Sponsorship

TrueCommerce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)