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Robert Half · 2 weeks ago

Bilingual Spanish Customer Service Representative

San Diego, CA

Full-time

Hybrid

New Grad, Entry Level

$20/hr - $20/hr

Robert Half is a well-established non-profit organization serving the San Diego community, and they are seeking a Bilingual Spanish Customer Service Representative. This role involves handling calls from community members and providing assistance and resources to individuals and families in need, while ensuring compliance with established call center procedures.

ConsultingHuman ResourcesRecruitingSecurity

Responsibilities

Handle a high volume of inbound and outbound calls from community members

Provide assistance, information, and resources to individuals and families in need

Communicate clearly and compassionately in both English and Spanish

Accurately document calls and case details in internal systems

Follow established call center procedures and compliance guidelines

Work collaboratively with internal teams to ensure community needs are met

Qualification

Bilingual EnglishBilingual SpanishCall center experienceCustomer service experienceCommunication skillsEmpathyPunctualityCRM familiarityProblem-solving skillsReliabilityFast-paced environment

Required

Bilingual: Fluent in English and Spanish (required)

Previous call center, customer service, or community service experience

Strong communication, listening, and problem-solving skills

Ability to handle sensitive conversations with empathy and professionalism

Reliable, punctual, and able to work in a fast-paced environment

Must be able to commute daily to Kearny Mesa, San Diego

Preferred

Experience working with non-profits, social services, or community-based programs

Familiarity with CRM or call-tracking systems

Benefits

Medical

Vision

Dental

Life and disability insurance

401(k) plan

Company

Robert Half

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