Capital One · 11 hours ago
Senior Director, Commercial Card Experiences Design
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$264K/yr - $302K/yr
10+ years expCapital One is building a leading information-based technology company focused on helping customers succeed. The Senior Director of Commercial Card Experience will lead a cross-disciplinary team to design and optimize business credit card solutions, ensuring they meet the needs of financial managers and operators.
BankingCredit CardsFinanceFinancial Services
No H1B
Responsibilities
Lead a talented, cross-disciplinary team of design leaders and designers
Collaborate deeply with our research teams and Product and Technology leadership
Identify and advocate for high-leverage opportunities with executive stakeholders
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
Envision, design, deliver and optimize experiences across channels (including web, mobile, human to human) and emerging technologies (such as agentic AI)
Onboard and manage business teams across a suite of business credit card, rewards, payment solutions to fit into their unique combination of needs, workflows and software
Manage vendors, payments, getting paid, and spend controls across their business
Integrate software to ERPs (Enterprise Resource Planning), accounting systems and HR systems to deliver reliable data, monitor cashflow and receive insights to inform financial decisions
Manage corporate cards and digital wallets for different types of business users (C suite, head of a department, project teams etc.)
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions
Recognize and pursue opportunities where customer needs and business goals coincide
Demonstrate a mastery of products, processes, customers, competitors and broader industry trends
Drive cross-functional groups in thinking creatively about potential solutions
Connect the dots across the organization, proactively bringing together executive partners
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach
Qualification
Required
At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One
Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions
Recognize and pursue opportunities where customer needs and business goals coincide
Demonstrate a mastery of products, processes, customers, competitors and broader industry trends
Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions
Connect the dots across the organization, proactively bringing together executive partners
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach
The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact
Preferred
At least 12 years of experience in leading product design teams and delivering products to market
Experience in a design toolkit that spans product design, service design, design strategy and content design
Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results
Experience working within a design system
Proficiency with web and mobile technologies and platforms
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency working with technology and platform teams to develop new systems, platforms and investigate new technologies
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
An understanding of why and how to build products that are accessible to everyone, including those with disabilities
Benefits
Performance based incentive compensation
Cash bonus(es)
Long term incentives (LTI)
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Business Wire
2025-12-30
2025-12-29
2025-12-26
Company data provided by crunchbase