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OneMain Financial · 8 hours ago

Auto Loan Representative - Part Time

West Valley City, UT

Full-time, Part-time

Onsite

Entry Level

2+ years exp

OneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. They are seeking an Auto Loan Representative to serve as the initial contact for customers acquiring a vehicle and assist in financing through local dealerships while providing exemplary customer service.

CreditFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Reach out to customers via outbound calls or responding to inbound calls from potential customers

Communicate with dealer and merchants in handling escalated situations

Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting

Assist in collateral swaps and unwinding of purchase loans

Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon. In addition, work with senior management and project teams for necessary process and system enhancements

Partner closely with team and peers, with an understanding that the above defined milestone events are of the utmost importance

Process applications and closing secured title or auto loans

Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals

Read and understand credit bureau reports and maintain a high level of personal lending product knowledge

Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance

Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment