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Pollo Tropical · 5 hours ago

Assistant Manager - West Palm Beach/Port Saint Lucie

Port St Lucie, FL

Full-time

Onsite

Mid Level

3+ years exp

Pollo Tropical is a restaurant chain seeking an Assistant Manager to prepare individuals for future leadership roles through hands-on experience in restaurant operations. The role involves overseeing daily operations, supporting team culture, and ensuring food safety and guest satisfaction.

Food and Beverage

Responsibilities

Oversee day-to-day restaurant operations, ensuring food quality, safety, cleanliness, and consistent service and presentation

Support a high-performing team culture through ongoing coaching, engagement, and accountability

Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care

Supervise and assist in leading a team of 25+ employees, ensuring adherence to company and regulatory standards

Conduct daily pre-shift meetings (huddles) to align teams on goals, service standards, and operational updates

Assist in scheduling, inventory, ordering, payroll, fund handling, and reconciliation processes

Participate in hiring, onboarding, training, and developing both hourly team members and future leaders

Monitor labor and financial performance, and help drive achievement of key targets (sales, labor, transactions, and EBITDA)

Maintain facility cleanliness and equipment functionality; report any issues promptly

Ensure timely and accurate incident reporting, compliance with all safety protocols, and maintenance of a safe, inclusive work environment

Support the implementation of guest experience initiatives to improve customer satisfaction and social review performance

Embrace change with a positive attitude and adaptability in a dynamic environment

Make sound decisions under pressure and help navigate operational challenges

Perform other duties as assigned in alignment with company policies and procedures

Qualification

ServSafe CertificationRestaurant ManagementTeam DevelopmentTechnology ProficiencyBasic Computer SkillsExcel KnowledgeCommunication SkillsLeadership Ability