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Mohave Mental Health Clinic, Inc. · 6 hours ago

Administrative Support Assistant

Kingman, AZ

Full-time

Onsite

Entry Level

1+ years exp

Mohave Mental Health Clinic, Inc. is seeking an Administrative Support Assistant to provide essential support in a behavioral health setting. The main function of this position involves answering phones, scheduling appointments, and assisting clients with service requests.

Clinical TrialsHealth CareMental Health

Responsibilities

Answers phones, route calls, take messages

Greets and check in clients for appointments

Enters service request details into the Electronic Health Record (EHR)/computer system(s), ensuring accurate and complete data entry

Verify insurance and eligibility coverage

Schedules appointments for the BHMP and clinical staff

Screens and provides other service programs when required

Collects co-payments and payments

Process medication refills by verifying client information and prescription details within the EMR and communicating concerns with the BHMPs

Provides customer service to internal and external customers and stakeholders

Participates in the Performance Improvement Processes in the Clinic

The employee must work well under pressure meeting multiple and sometimes conflicting deadlines. The employee shall, at all times, demonstrate cooperative behavior with colleagues and supervisors

Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models

Performs other duties as assigned

Qualification

Customer service skillsComputer skillsMulti-line phone systemData entryPrioritize tasksFollow instructionsDealing with the publicWork independently

Required

High School Diploma or GED

Age 21 or older

One year experience as a customer service representative or like position dealing in a high volume customer contact in a medical setting or customer focused profession such as retail, hotel and restaurant services

Current fingerprint card or the ability to obtain one clear of any restrictions

Valid AZ driver's license and current automobile insurance

Computer, Windows office program experience, answering phones for a multi-line system

Customer service skills

Dealing with the public in an office setting

Understand and follow instructions

Perform multiple tasks

Work independently

Able to prioritize tasks

Ability to drive a company vehicle

Able to sit for extended periods of time

Frequent reaching and occasional kneeling