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Capital One · 13 hours ago

Director, Business Solutions Design

New York, NY

Full-time

Onsite

Senior Level, Lead/Staff

$226K/yr - $258K/yr

8+ years exp

Capital One is a leading information-based technology company on a mission to simplify banking for its customers. They are seeking a Director of Business Solutions Design to lead a team focused on creating software solutions for small and medium businesses, enhancing their operational efficiency and customer experience.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead a talented, cross-disciplinary team of designers and collaborate deeply with research teams and Product and Tech leadership

Define and drive design strategy that informs the higher-level vision of the organization and aligns to business objectives

Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies (such as agentic AI)

Manage business teams across a suite of business credit cards, rewards, payment solutions

Manage vendors, making payments on time and getting paid to keep their cash flowing

Plan and manage expenses across teams with automations across policies, approvals and business travel

Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One

Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture

Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary

Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends

Share insights around technical advances and data capabilities that could influence outcomes

Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes

Present work across levels and job functions, modeling a strategic human-centered approach

Qualification

Product Design ExpertiseHuman-Centered DesignBusiness-FocusedLeadershipDesign Toolkit ProficiencyDesign SystemsProficiency with FigmaProblem-SolvingCollaborationCommunicationPeople Management SkillsInterpersonal SkillsWritten Communication Skills

Required

At least 8 years of experience in product design role

At least 3 years of experience leading design teams

Preferred

At least 10 years of experience in product design role

At least 5 years of experience leading design teams

Experience in a design toolkit that spans product design, service design, design strategy and content design

Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market

Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models

Experience working within a design system

Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions

Expertise with design and prototyping tools such as Figma

Experience managing an interdisciplinary design team

Proficiency in business case development, grounding product and user experience decisions to business value

Exceptional written and verbal communication skills

Exceptional interpersonal skills and relationship building across complex organizations

Exceptional people management and development skills