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Capital One · 8 hours ago

Auto Finance Dealer EDS Sr Unit Manager - Hybrid

Plano, TX

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $107K/yr

3+ years exp

Capital One is a leading financial services company, and they are seeking a Senior Unit Manager to lead a team of Principal Coordinators in the Platform Activations group. The role involves managing, developing, and motivating a team to exceed customer service standards while ensuring high morale and effective project management.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Accountable for achieving business goals for a team of up to 10-15 associates within the department

Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics

Prepare and deliver monthly performance reviews for direct reports

Manage business level metrics to high efficiency standards

Share in the accountability for a business level function team (Logistics, quality, innovation, morale)

Motivate and develop associates and help them achieve their career aspirations

Maintain high levels of team and individual morale through change and development

Execute flawless management of projects assigned

Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc

Develop methods to discover and implement process improvements

Define and measure performance metrics and clearly communicate to team associates

Review escalations daily to solve complex issues and address items with delays

Communicate and collaborate with internal and external partners including area sales managers, dealer success managers, dealer inventory team, dealership website providers, and dealership personnel

Review of reporting on team and individual levels to measure and impact performance

Qualification

People leadershipAuto finance experienceCall center operationsProcess managementProject managementMicrosoft OfficeGoogle SuitePMP certificationLean certificationAgile certificationSix Sigma certification