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Comcast · 5 hours ago

Global Reliability Program Manager (Entry Level)

Philadelphia, PA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Comcast is a Fortune 30 global media and technology company that is seeking an entry-level Global Reliability Program Manager. This role focuses on IT Service Management process definition and support, assisting in documenting and improving core ITSM processes while collaborating with cross-functional teams to enhance service delivery efficiency.

InternetTelecommunicationsTVVideoWeb Hosting

No H1B

Responsibilities

Assist in the definition, documentation, and continuous improvement of Global Reliability IT Service Management (ITSM) processes (e.g., Incident, Problem, Change)

Introduce the use of AI technologies into the ITSM processes

Support process governance by monitoring compliance and identifying areas for improvement

Collaborate with global cross-functional teams to ensure ITSM processes align with reliability needs, business needs, and service delivery goals

Maintain process documentation, workflows, and knowledge articles in appropriate repositories

Participate in process reviews, audits, and reporting activities to track performance and effectiveness

Help coordinate training and awareness sessions for Global Reliability ITSM processes across teams

Assist in analyzing service data to identify trends, gaps, and opportunities for optimization

Provide administrative support for process-related meetings, workshops, and initiatives

Consistent exercise of independent and collaborative judgment and discretion in matters of significance

Delivers commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

Other duties and responsibilities as assigned

Qualification

ITSM principlesMicrosoft Office SuiteAI technologiesStakeholder managementData analysisOrganizational skillsDocumentation skillsCommunication skillsTeam collaborationAttention to detail

Required

Basic understanding of ITSM principles and frameworks (e.g., ITIL)

Strong organizational and documentation skills

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Excellent written and verbal communication skills

Ability to work collaboratively in a team-oriented environment

Analytical mindset with attention to detail

Familiarity with stakeholder management

Familiarity with AI technologies

Bachelor's Degree

2-5 Years of relevant work experience

Preferred

Exposure to ITSM platforms such as ServiceNow, Jira

Familiarity with process modeling tools or techniques (e.g., BPMN)

ITIL Foundation certification or coursework

Experience with data analysis or reporting tools (e.g., Excel pivot tables, Power BI)

Interest in process improvement, service delivery, or operations management

Benefits

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Company

Comcast

Glassdoor3.8

Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.

Founded in 1963

Philadelphia, Pennsylvania, USA

10001+ employees