Client Experience Manager jobs in United States
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Market My Market ยท 17 hours ago

Client Experience Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$65K/yr - $75K/yr
date3+ years exp

Market My Market is a fast-growing digital marketing agency delivering customized, full-service marketing campaigns that bring companies to life online. As a Client Experience Manager, you'll serve as the primary point of contact for a portfolio of digital marketing clients, focusing on account strategy, upselling opportunities, and fostering long-term client relationships.

Information TechnologyMarketingSEOWeb Design

Responsibilities

Develop and implement customized account strategies to help clients achieve their marketing goals, ensuring alignment with their business objectives
Identify opportunities for upselling additional services and secure contract renewals through consistent communication and value demonstration
Act as the primary liaison between clients and internal teams, fostering trust and maintaining strong relationships
Attend client events, industry conferences, and meetings to strengthen partnerships and represent Market My Market
Oversee a portfolio of 20-40 clients, ensuring all deliverables are met and proactively addressing client concerns
Work closely with CSMs to coordinate the execution of marketing activities, including content delivery, reporting, and project management
Track and report on client performance metrics, ensuring campaigns deliver measurable results
Address client challenges by coordinating with internal teams and presenting solutions to maintain satisfaction and retention
Provide insights and recommendations based on client needs, market trends, and campaign performance
Create thoughtful client experiences and gifting that shows care for the client as an individual and investment in the relationship

Qualification

Client Relationship ManagementSEO Strategy DevelopmentGoogle Business Profile OptimizationDigital Marketing ExperienceGoogle Analytics ProficiencyProject Management SoftwareSpanish Language ProficiencyVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsOrganizational Skills

Required

3+ years of client-facing experience in an agency setting with a focus on SEO, local SEO, and/or digital marketing
Proven track record of managing client relationships and driving client retention
Experience with organic SEO strategy development and execution
Strong understanding of Google Business Profile optimization and local search marketing
Experience analyzing SEO performance data and communicating insights to clients
Excellent verbal and written communication skills
Ability to build trust and rapport with clients quickly
Problem-solving skills and ability to navigate challenging client conversations
Strong organizational skills to manage multiple accounts simultaneously

Preferred

Experience in the legal, medical, or dental industries is a plus
Spanish language proficiency strongly preferred
Proficiency with tools such as Google Analytics, Google Search Console, Ahrefs, HubSpot, and project management software

Benefits

PTO: 2.25 weeks per year
Health insurance benefits
401(k) plan (after 1 year of employment)
Remote work opportunity

Company

Market My Market

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Market My Market offers organic and paid lead system, web design site optimization and content services.
dateFounded in 2012
location
Maitland, Florida, USA
people-size11-50 employees
web-link
https://www.marketmymarket.com/

Funding

Current Stage
Early Stage

Leadership Team

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Ryan Klein
CEO // Managing Partner
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Recent News

24-7 Press Release Newswire
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2024-11-06
PRLog
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2024-11-06
Company data provided by crunchbase