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American Campus Communities · 18 hours ago

Service Manager - Crest at Pearl

Crest at Pearl - Austin, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

American Campus Communities is the nation’s largest developer, owner and manager of high-quality student housing communities. The Service Manager is a key member of the property leadership team, focused on managing a team to enhance resident experiences and maintain high maintenance standards at the assigned property.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property

Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams

Manage work order processes, including execution, system close-out, verification, and vendor coordination

Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year

Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion

Ensure property has adequate planning and response for inclement weather

Collaborate with nearby ACC properties to share resources and support as needed

Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met

Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations

Manage maintenance performance to budget, in partnership with supervisor and regional support team

Conduct performance evaluations of direct reports and performance discussions with team members

Collaborate with supervisor and Human Resources on compensation adjustments for direct reports

Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties

Ensure that any vacant retail spaces are well-maintained and ready for showings

Communicate effectively with retail tenants regarding maintenance and timely updates

Maintain property signage and curb appeal, ensuring high standards

Manage contracts for services and vendors like snow removal, landscaping, etc

Assess inventory and ensure proper resource allocation at assigned property

Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas

Maintain key control oversight, including key box access

Other duties as assigned by supervisor

Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems

Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion