Northland Controls · 7 hours ago
Application Engineer - Systems Analyst
Austin, Texas - Austin, TX 78759
Full-time
Onsite
Mid, Senior Level
$65K/yr - $75K/yr
5+ years expNorthland Controls is seeking an experienced Systems Analyst to provide service desk support for physical security systems and related technologies. This role serves as the primary point of contact for service tickets, ensuring timely triage, coordination, and resolution in line with Northland’s service standards.
Information TechnologySecurity
Responsibilities
Manage and resolve service tickets from intake through completion
Provide first-line technical support and escalate issues as needed
Coordinate service queues, engineering visits, and remote sign-offs
Maintain system documentation and technical configurations
Manage spares inventory and assist with ticket invoice reconciliation
Support process improvement initiatives and service reporting
Qualification
Required
5+ years' experience in a service desk or technical support role within the security industry
Experience supporting access control and CCTV systems
Strong troubleshooting skills with security technologies (biometrics, alarms, key management)
Working knowledge of Windows and Microsoft Office
Strong communication, organisation, and problem-solving skills
Must be authorised to work in the U.S. or applicable region
Preferred
Lenel OnGuard, Milestone, or similar certifications
Installer or service engineering background
Basic IT networking knowledge (LAN/WAN, cloud)
Company
Northland Controls
Northland Controls is a security and investigations company providing security program management and access control solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Henry Hoyne
Chief Technology Officer
Patricia Trapanese
Chief Financial Officer
Recent News
Northland Power Inc.
2025-04-22
Northland Power Inc.
2025-04-22
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