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City of New York · 8 hours ago

Director, Business Analysis

New York City, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$150K/yr - $160K/yr

4+ years exp

City of New York is dedicated to protecting and promoting the safety and well-being of children and families. The Director of Business Analysis will lead documentation development, oversee data analysis, and manage business process reengineering while collaborating with stakeholders to enhance service delivery across various programs.

GovernmentLegalPublic Relations

Responsibilities

Lead and Oversee Documentation Development

Direct the creation of critical project documentation, including software component specifications, process flow diagrams, use cases, test scenarios, training materials, and gap analysis documents

Ensure consistency, accuracy, and alignment with agency standards across all BA deliverables

Supervise the design and execution of SQL queries to extract, validate, and analyze data in support of decision-making

Provide guidance on best practices for data integrity, security, and reporting standards

Manage workflow analysis activities, including AS-IS assessments and TO-BE process design

Facilitate workshops with stakeholders to drive consensus, prioritize requirements, and ensure alignment with organizational goals

Lead, mentor, and evaluate a team of Business Analysts, trainers, and technical writers

Assign tasks, review deliverables, and provide professional development to elevate team performance

Establish measurable KPIs for BA work products and team output

Act as the primary liaison between business units, technical teams, and executive leadership

Translate policy and operational needs into system requirements while ensuring stakeholder engagement and communication at all levels

Ensure adherence to project management methodologies (Agile, Waterfall, Hybrid) and the full project lifecycle

Oversee scope management, requirement traceability, change control, and risk mitigation strategies

Partner with senior leadership to shape long-term technology roadmaps, identify opportunities for automation, and propose innovations that enhance service delivery across child welfare, juvenile justice, and early care programs

Qualification

SQLBusiness AnalysisProject ManagementAgile MethodologyData VisualizationStakeholder EngagementProcess ReengineeringTeam Management

Required

A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain

Education and/or experience which is equivalent to '1', '2', or '3' above