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incident.io · 3 hours ago

Senior Solutions Engineer

United States

Full-time

Remote

Senior Level

$160K/yr - $180K/yr

Incident.io is the leading AI incident response platform, dedicated to improving reliability and reducing incident response time for teams. The Senior Solutions Engineer will bridge the product and customer needs, working closely with various teams to demonstrate the platform's value and drive technical sales processes.

Information TechnologyProductivity ToolsSaaSSoftware

Responsibilities

Being one of the founding members of this small but mighty team

Working closely with the Sales, Customer Success and Product teams to deeply understand customer requirements, develop sales strategies, and drive complex evaluations to demonstrate where incident.io's platform can add the most value for the world’s leading Digital Native and Enterprise companies alike

Developing and continuously enhancing a deep understanding of the incident.io platform, technical capabilities, and integration possibilities with customers' existing systems

Planning and leading proof of concepts to demonstrate the feasibility and effectiveness of incident.io's platform in addressing customer needs and securing technical wins for our platform consistently

Identifying gaps and areas of improvement in the current sales process to develop sales, enablement, and process-focused collateral, bolstering effectiveness and efficiency for the team

Working hand-in-hand with customers to build bespoke post sales implementation/roll-out plans and guiding customers through that process to help value realization on time, every time for our customers

Qualification

Technical sales processesSaaS experienceIncident managementCustomer collaborationCommunication skillsProblem-solvingContinuous learningAdaptability

Required

Proven track record in a similar role, preferably at a SaaS company, and enjoy running complex technical sales processes

Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains

Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and non-technical audiences and you're comfortable challenging assumptions in external and internal settings

Experience with the unique blend of sales processes, problem-solving, and working with customers; collaborating with customers to design solutions and provide recommendations on how to get the most out of incident.io during the pre and post- sales implementation processes

Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn't previously exist for your current peers and for ones that eventually follow