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IdeaTek · 2 weeks ago

IT Desktop Support Analyst - Entry Level

Buhler, KS

Full-time

Onsite

Entry Level

1+ years exp

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. They are seeking an IT Desktop Support Analyst who will be responsible for providing Tier I support, managing tickets, assisting users, and contributing to IT process improvements.

ConsultingEducationInformation TechnologyInternetOptical CommunicationResidentialTelecommunications

Responsibilities

Provide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues

Review, prioritize, and resolve tickets, escalating appropriately when needed

Manage new hire onboarding — from account setup, access permissions, to workstation preparation

Create and maintain user accounts, permissions, and access controls in accordance with company policies

Set up, configure, and support systems, software applications, and routine upgrades

Document and update standard operating procedures to ensure consistency and scalability

Assist with hardware, software, and infrastructure changes across the organization

Collaborate with team members and internal customers while supporting IT process improvements and small projects

Qualification

IT support experienceProblem-solving abilitiesTechnical curiosityInterpersonal skillsCommunication skills

Required

A minimum of 1 year IT support experience. This includes hands on experience such as home labs, personal tech projects, internships, or help desk work

Excellent interpersonal and communication skills—calm, clear, and customer-first

Strong problem-solving abilities and the drive to take initiative

Comfortable navigating systems and tools with a curiosity to learn more

Based in or near Hutchinson/Buhler, KS with ability to travel locally as needed