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Aztec Shops, Ltd. · 4 hours ago

Seasonal Part Time - Snapdragon Stadium Club Supervisor

San Diego, CA

Part-time

Onsite

Entry, Mid Level

1+ years exp

Aztec Shops, Ltd. manages the overall operation of a premium club at Snapdragon Stadium. The role involves overseeing daily operations, managing staff, and ensuring high levels of customer service and compliance with regulations.

Retail

Diversity & Inclusion

Responsibilities

Ability to multi-task and prioritize in a deadline-oriented environment

Manage daily responsibilities of all club premium employees to include side-work, sanitation, and timecards

Set-up and breakdown for all clubs including space layout, equipment load-in and staff assignments

Oversees Front of House (FOH) and Back of House (BOH) operations, and ensures all clubs are activating at the highest level

Responsible for the inventory of equipment, small wares, disposables, and beverages

Plans and prepares event schedules and assigns employees to specific duties and tasks

Ensures that all equipment is in proper operational condition and is cleaned on a regular basis

Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score 'exceed standards.'

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health

Other duties as assigned

Provide supervision, leadership, training, and development of staff including but not limited to club supervisors, club servers/staff, in-seat servers/runners, and in-seat pantry staff

Completes and maintains ServSafe Managers certification & ServSafe Alcohol certification

Build and maintain strong relationships with premium ticket holders

Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership and management skills

Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management and university personnel

Makes daily adjustments to load lists and itineraries based on customer needs and informs Senior Club Manager of any customer issues or complaints

Addresses complaints and resolves problems

Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue

Manage special dietary needs

Qualification

Supervisory experienceFoodBeverage knowledgeServSafe Managers certificationCash handling experienceCustomer service skillsDetail orientationComputer literacyBeverage Service certificationSpanish language skillsCommunication skills

Required

At least one year of supervisory experience; or equivalent combination of education and experience

Food and beverage knowledge required

Strong communications, customer service, detailed orientation and computer literacy are required

Must be able to read, write and understand English

Requires the ability to follow verbal and written instructions, guidelines, and objectives

Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals

Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means

Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization

Requires the ability to calculate figures and amounts such as probability and statistical inference

Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations

Must be able to read and interpret financial data

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies

Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables

Requires good analytical, quantitative skills, organizational and management skills

Must be able to utilize a computer

Requires the ability to use a variety of office machines and equipment

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds

Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy machines, and fax machines

Must be able to move, lift or carry heavy objects or materials up to 50 pounds