Maximus · 6 hours ago
Customer Service Representative I (On-Site Lawrence Kansas)
Lawrence, KS
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hr
0+ years expMaximus is hiring a Customer Service Representative I to support their Shared Operational Services program at the Lawrence, Kansas location. This role is responsible for providing data entry, clerical, and phone-based support while ensuring excellent customer service for multiple projects.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)
Calls are basic and routine
Uses computerized system for tracking, information gathering, and/or troubleshooting
Provides feedback when needed, provide input on call trends, processes, procedures, and training
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Performs phone and email-based customer service functions
Provides complete information to Tax Relief Act (TRA) callers in an easy-to-understand manner
Consistently demonstrates effective telephone communication and customer service skills
Adheres to current and modified processing procedures, contractual commitment times and provides high level of quality and customer service
Performs clerical and data entry functions between calls
Performs a variety of routine clerical duties, such as photocopying, compiling records, filing and distributing mail
Compare, sort and verify accuracy of data to be entered
Key data entry from source documents of varied semi-complex nature
Helps maintain processing procedures and streamline operations by pointing out data flow problems
Maintains up-to-date knowledge of project regulations and policies
Exhibits strong problem solving capabilities
Works independently with dependable and accurate results
Maintains positive attitude and works well under pressure
Adheres to Privacy Act and confidentiality of information processed
Must be able to lift up to 25 lbs. based on business needs
Must be able to successfully pass a Federal Background Check
Must be able to work on-site at the Maximus Lawrence Kansas location
Qualification
Required
High School diploma or equivalent with 6 months of customer service experience
Must be able to speak and read English clearly, professionally and fluently
Must be able to work an 8-hour shift between the hours of 9:00 am-5:30 pm Monday-Friday
This is an on-site position and requires that you perform the work at the Maximus Lawrence Kansas location
Must be able to lift up to 25 lbs. based on business needs
Must be able to successfully pass a Federal Background Check
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
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