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Farm Bureau Insurance of Michigan · 1 hour ago

AMD Claims Representative

Lansing, MI

Full-time

Onsite

Entry Level

1+ years exp

Farm Bureau Insurance of Michigan is seeking an AMD Claims Representative to provide efficient settlement of automobile physical damage losses while ensuring a positive customer experience. The role involves evaluating vehicle damage, maintaining knowledge of automobile repairs, and working with customers to agree on settlements.

Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance

Responsibilities

Complete appraisals and evaluate damage on vehicles

Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business

Maintain general knowledge of automobile repairs, procedures and accepted repair practices

Stay informed of the latest changes and updates in automobile repairs and technology

Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process

Work with customers to agree upon a fair and equitable settlement on total loss claims using market information, condition of the vehicle, mileage and equipment to determine the value

Obtain titles, discharge of liens and letters of guaranty to assist salvage technicians in the sale of salvage vehicles

Ensure timely disposal of salvage vehicles in order to control excess storage and auction fees

Review auto claims for accuracy, and authorize and issue payments accordingly

Coordinate car rental coverage and billing for Farm Bureau customers and claimants according to policy coverage

Review police reports to determine fault in auto accidents. Assess liability, subrogation potential and underwriting concerns in first and third party exposures

Negotiate liability on out-of-state automobile claims. Assign out-of-state claims to independent appraisal companies while giving direction on coverage, liability and subrogation

Resolve complaints/concerns regarding claim issues from insureds, claimants, agents, and attorneys via the phone and customer walk-ins

Assist AMD Team Leader with coordinating workflows, new procedures and training assistance

Maintain general knowledge of all physical damage contracts written by the companies, their various endorsements, exclusions, company procedures and accepted claim practices

Maintain general knowledge of insurance law as it relates to the physical damage contracts written by the companies. Remain up-to-date with trends and developments in the insurance industry

Qualification

Automobile claims knowledgeCustomer service skillsComputer word processingInsurance law knowledgeTeam coordinationNegotiation skillsCommunication skills