Maldonado-Burkett , LLP ยท 5 hours ago
Traffic Customer Service & Data Entry Operator/ CHAMP Dispatcher
Thomaston, GA
Full-time
Onsite
New Grad, Entry Level
$17.80/hr - $17.80/hrMaldonado-Burkett, LLP (M-B) is a Texas based Engineering firm that has an immediate opening for a Traffic Customer Service & Data Entry Operator/CHAMP Dispatcher in Thomaston, GA. The role involves answering calls related to traffic incidents, providing customer service, and coordinating with GDOT personnel to manage roadway maintenance and incidents.
ConstructionElectronicsLighting
Responsibilities
Answer all calls that come into the 511GA system from the traveling public, regarding stalled vehicles, signals not working properly, debris in roadway, etc
Provide outstanding customer service when responding to customer calls
Work with GDOT personnel for all signal and maintenance-related issues on all state routes and Interstates within the 31 counties of the district
Detect and manage traffic incidents and reports of roadway maintenance needs from multiple sources by managing and directing calls to appropriate responding resources, such as CHAMP, local police, GSP (Georgia State Patrol), ATMC (Atlanta Traffic Management Center), and GDOT personnel
Ensure all roadway incidents are entered and managed in ATMC's NaviGAtor system and tracked accordingly
Maintain all construction events across the entire state of Georgia excluding the Metro Atlanta area
Perform record keeping, logging of the required information, equipment checks, data gathering, and updating of manuals and contact lists
Coordinating with in-field CHAMP Operators and/or GDOT personnel to assist with accidents, stalls, debris, vehicle fires, and other issues affecting the Interstate or Sate Routes
Maintain operational awareness of the location of all field CHAMP Operators assigned to that shift
Ensure that all radio communications are in compliance with Department and F.C.C. rules and regulations
Adhere to radio protocol and procedures; and use proper 10-codes
Detect and confirm scheduled or unscheduled traffic incidents and use available adjusted information to traffic signal schedules to account for changing roadway conditions
Disseminate pertinent traffic incident and traffic signal information to the public via Dynamic Message Signs, social media, email, and telephone communications
Obtain and report traffic incident status information to and from multiple agencies
Manage traffic incidents and traffic signal information in accordance with the applicable standard operating guidelines
Qualification
Required
Data Entry Skills-must be proficient in Microsoft Word and Excel
Experience in Call center, extensive customer service background
Previous experience working in a position which includes heavy telephone, radio and computer usage
Must be able to multitask
Demonstrated proficiency in dispatching field personnel via radio
Effective written and verbal communication skills to include the use of proper English, diction, grammar and spelling
Demonstrate an ability and interest in learning new computer programs
Demonstrate an ability and interest in reading, interpreting and communicating technical information
Demonstrate a willingness and ability to solve problems, prioritize duties and complete required tasks effectively
Ability to learn the principles, procedures and techniques involved in incident/congestion management and general traffic signal design
Ability to utilize integrated software along with radio, voice, email, data communications
Ability to obtain and disseminate relevant information from a variety of resources including CCTV, field personnel, internet, two-way radio and customers
Ability to solve problems, prioritize duties and complete required tasks promptly
Must be a team player, be able to work independently, and can work well with various personality types
Consistently present a positive and professional image
Must be organized, responsible and timely
Applicant will be subject to a Motor Vehicle Record Check. Satisfactory driving records are required for driving company or personal vehicles and motor driven equipment to conduct company business
Applicant must be able to pass a pre-employment drug screen. Safety impact employees will be subject to additional drug and alcohol testing throughout his/her employment
As part of its employment process, M-B may procure or have prepared a criminal background check. An applicant with an unsatisfactory criminal background check report is ineligible to be hired for the position for which the report is initiated
If hired, applicant must provide document(s) within three (3) days of hire date that establish identity and employment eligibility
Preferred
911 Operator or dispatching preferred
Benefits
Health / Dental / Vision with Employer Contribution
Employer Matched 401(k)
Health Savings Account
Employer Paid Life Insurance
Paid Holidays and PTO Accrual
Professional Development Opportunities
Company
Maldonado-Burkett , LLP
MALDONADO-BURKETT, LLP (M-B) is a certified DBE and HUB Engineering and Construction firm in Texas and Georgia.
Founded in 2007
51-200 employees
H1B Sponsorship
Maldonado-Burkett , LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageLeadership Team
Karl Burkett
Partner
Ramon Maldonado
Managing Partner
Company data provided by crunchbase