Farm Bureau Insurance of Michigan · 8 hours ago
Associate Application Support System Administrator
Lansing, MI
Full-time
Onsite
Entry Level
$72K/yr - $89K/yr
1+ years expFarm Bureau Insurance of Michigan is seeking an Associate Application Support System Administrator to assist users in providing ongoing support for system reliability of assigned applications. The role involves basic system administration functions, monitoring system performance, and acting as a liaison between users, vendors, and development teams.
Auto InsuranceCommercial InsuranceFinancial ServicesHealth InsuranceInsuranceLife InsuranceProperty Insurance
Responsibilities
Assist in tracking application performance and troubleshoot production issues
Participate in outage resolution, document activities for resolution, and maintain procedures for troubleshooting
Identify measures to avoid a recurrence of systems problems
Respond outside of normal working hours as required
Utilize existing monitoring solutions to report on system performance and troubleshooting issues
Notify appropriate users and third-party vendors of outages and system degradation
Review vendor documentation on updates for potential impacts to active projects
Back-up System Administrator on system upgrades following new releases and assist with training and communication as directed
Ensure application license and service agreements related to assigned applications are acquired, executed, and renewed as necessary
Follow established guidelines, act as the liaison between our users, vendors, and development teams
Act as a subject matter expert with business and project teams on roles and responsibilities for basic administrative functions including platform maintenance, reports and dashboards, workflows, and other routine tasks as necessary
Participate in training for the latest technology enhancements, tools, and capabilities available for the application and ensure practices are adopted across the organization, as relevant
Learn business processes and requirements to contribute to solutions to meet business needs in collaboration with the business team
Execute established guidelines for managing tools to backup data and metadata for business continuity purposes
Interpret the impact of new requirements on all upstream and downstream applications, systems, and processes for review with peers
Provide support to operations processes including scheduling and batch job flows
Learn ecosystem of all applications to assist in on-going support
Respond outside of normal working hours as required
Other projects as assigned
Qualification
Required
Bachelor's degree in computer science or related field is preferred, or equivalent work experience may be considered
One to three years of application support or other technical experience required
Demonstrated ability to customize applications, like Salesforce, and other systems with little to no external consultant assistance
Preferred
One to three years of system administration experience preferred
Salesforce Administrator or other System Administrator Certification preferred
Microsoft Certification preferred
Application implementation experience preferred
One of the AINS, FLMI, or equivalent designations is preferred
Benefits
Medical
Dental
Vision
401K
Company
Farm Bureau Insurance of Michigan
At Farm Bureau Insurance we’re dedicated to serving Michigan - and only Michigan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Donald Simon
Chief Executive Officer
Company data provided by crunchbase