Generac · 2 hours ago
Technical Support Specialist – Clean Energy
United States
Full-time
Remote
New Grad, Entry LevelGenerac is a company specializing in clean energy solutions, and they are seeking a Technical Support Specialist to assist consumers with their Clean Energy products. The role involves providing technical support in both Spanish and English, helping customers troubleshoot issues and understand their energy usage.
Electrical DistributionElectronicsEnergyManufacturing
Responsibilities
Deliver memorable care to customers using Generac Clean Energy products by listening deeply, empathizing with their concerns, and guiding them toward resolution
Assist residential customers with setting up, using, and troubleshooting PWRcell systems, ecobee thermostats, and app integrations
Educate users about system features, energy monitoring tools, and basic system performance to empower them in managing their energy usage
Communicate technical concepts in a clear and understandable manner to audiences with varying levels of technical expertise
Identify and report product or system trends to Tier 2 and Tier 3 support teams for more in-depth investigation
Contribute to the creation and improvement of support documentation, frequently asked questions (FAQs), and troubleshooting guides
Act as the voice of the customer by sharing insights and feedback that help enhance support processes, product development, and service offerings
Advocate for clean energy adoption by assisting users in understanding and maximizing the capabilities of their systems
Qualification
Required
Fluency in Spanish and English (spoken and written), with a focus on delivering clear, empathetic support to Spanish-speaking customers across North America, including Puerto Rico
Previous customer support experience in a fast-paced environment, which may include technology, retail, hospitality, or energy sectors
Strong communication skills through phone, email, and chat channels, characterized by empathy and clarity
Technical curiosity or background, such as familiarity with electrical concepts, solar systems, or smart home technology
Ability to efficiently multitask across systems, document interactions clearly, and independently manage workflow
Enthusiasm for learning about complex systems and energy concepts, with a commitment to ongoing product expertise development
Excellent problem-solving skills, maintaining composure and resourcefulness when under pressure
A collaborative team player attitude, eager to share knowledge and learn from colleagues
Preferred
Experience providing support for smart homes or clean energy technologies, including solar, energy storage, and monitoring platforms
Familiarity with concepts such as AC/DC theory, inverters, or energy dashboards
Understanding of residential electrical systems, connected devices, and smart home ecosystems
Company
Generac
Generac is the total energy solutions company powering a smarter world.
Founded in 1959
5001-10000 employees
H1B Sponsorship
Generac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (17)
2023 (14)
2022 (17)
2021 (7)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$300MKey Investors
GRIP ProgramUS Department of Energy
2024-10-21Grant· $50M
2024-07-17Grant· $200M
2023-10-27Grant· $50M
Leadership Team
Anne Hoskins
SVP of Policy and Market Development for Energy Technology
Brad Witter
SVP Generac Energy Services
Recent News
2025-11-11
Company data provided by crunchbase