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MSI · 4 hours ago

Customer Service Representative (CSR)

Houston, TX

Full-time

Onsite

Entry Level

$18.75/hr - $21.75/hr

1+ years exp

MSI is a leading supplier of flooring and hardscaping products in North America. The Customer Service Representative (CSR) is responsible for engaging with customers through various channels, providing exceptional service, and assisting with product selection and order processing.

Food and Beverage

Responsibilities

Provide exceptional customer service through phone, email, and in-person interactions

Build and nurture strong customer relationships

Assist customers in selecting the appropriate products for their needs

Retrieve and bring product samples to customers in the showroom

Address customer issues related to transactions, deliveries, and products

Accurately maintain customer contact information and transaction records

Follow up with customers on quotes, inquiries, and sales opportunities

Process sales transactions, payments, and generate sales orders

Schedule deliveries and coordinate logistics for material shipments

Create shipping orders and packing lists

Answer inbound sales calls and proactively make outbound calls

Ensure showroom displays are maintained to the highest standards

Monitor stock levels to ensure efficient processing of customer orders

Support trade customers by understanding their project needs and recommending suitable MSI materials

Maintain marketing materials for easy customer access

Collaborate with Sales Representatives to keep account transactions and inventory up to date

Stay informed about company products and services

Perform additional duties as required

Qualification

Customer service experienceProficient with PCsMS Office skillsCommunication skillsMath skillsMulti-tasking abilityBilingual (Spanish)Attention to detailGoal-oriented