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DemandScience · 4 hours ago

Content Syndication Manager

United States

Full-time

Remote

Mid Level

3+ years exp

DemandScience is a global company dedicated to providing predictive B2B data and intelligence. The Content Syndication Manager will serve as a point of contact for clients, overseeing campaign progression and ensuring goals are met while driving product adoption and customer satisfaction.

AnalyticsB2BContent SyndicationLead GenerationMarketing

Responsibilities

Analyze all client programs prior to launch for clear goals and objectives for use by other key teams

Ensure proactive touches with clients are happening at various stages including client calls on a weekly or bi-weekly cadence

Daily monitoring of assigned client programs to ensure they are running according to plan

Execute efficient launch of campaigns and monitor progression daily to ensure completion by target end date

Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs

Closely manage and nurture accounts to identify and eliminate risk of attrition

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Ensure customers are aware of and educated on new features and releases

Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services

Proactively focus on ways to grow and improve client relationships

Partner with internal stakeholders and Sales teams to align account activities and developing account strategies

Serve as main point of contact for new and existing clients

Qualification

Client Service ExperienceAccount ManagementMarketing AutomationCRM ExperienceContent Management SystemsAnalytical SkillsMicrosoft OfficeInterpersonal SkillsProblem-SolvingCommunication Skills

Required

Bachelor's Degree in sales, business, communications, or related discipline

3-4 years of Client Service, Account Management or Sales experience in a competitive SaaS environment

Deep Marketing Automation and/or CRM and/or Content Management Systems/ Analytics experience

Adaptable team player with a positive attitude and effective interpersonal skills with an ability to work cross-functionally internally and with external vendors

Demonstrated keen eye for detail and highly organized individual

Attention to detail, proactive problem-solving and analytical skills

Ability to efficiently manage multiple customer projects simultaneously

Demonstrated excellent communication (verbal and written) skills, including issue tracking, triaging and crisis management

Ability to effectively communicate technical information to non-technical audiences

Self-motivated, collaborative team player with innovative ideas to inspire customer loyalty and adoption

Ability to work toward goals, meet deadlines, and contribute positively to the team environment

Ability to communicate effectively in both a verbal and written manner

Skilled in the use of Microsoft Office products