Customer Service Coordinator jobs in United States
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Coach USA · 11 hours ago

Customer Service Coordinator

positionAsheville, NC
timeContract
remoteOnsite
senioritySenior Level
date5+ years exp

Coach USA is a motorcoach transportation company seeking a full-time Customer Service Coordinator. The role involves coordinating daily customer service operations, serving as the main point of contact for customers, and enhancing customer engagement initiatives.

Public TransportationService IndustryTransportation

Responsibilities

Coordinate daily customer service operations to ensure timely, professional, and high-quality support for all transportation clients
Serve as the main point of contact between customers, dispatch, and operations teams to resolve issues and keep communication flowing smoothly
Monitor call center performance and customer feedback, using insights to improve service delivery and enhance customer satisfaction
Develop and support customer engagement initiatives that strengthen relationships and promote brand loyalty
Mentor and guide call center representatives, fostering a positive team culture focused on accountability and service excellence
Partner with marketing and communications teams to align customer messaging, promote new services, and respond effectively to customer needs

Qualification

Customer relationship managementCRM systemsCall center softwareAnalytical skillsProblem-solving skillsMultitasking abilitiesVerbal communicationWritten communicationAttention to detailOrganizational skills

Required

Minimum of five (5) years of experience in customer service, customer engagement, marketing, and communications
Proven ability to lead by influence and build credibility across teams and departments
Exceptional verbal and written communication skills, with strong attention to detail and professionalism
Demonstrated success in managing customer relationships and resolving complex service issues in a fast-paced setting
Strong analytical and problem-solving skills, with experience using data or metrics to drive service improvements
Proficient in CRM systems and call center software, with solid organizational and multitasking abilities

Company

Coach USA

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Coach USA is a platform that helps users matching a suitable sports coach or personal trainer.
dateFounded in 1922
location
Paramus, New Jersey, USA
people-size5001-10000 employees
web-link
http://www.coachusa.com

Funding

Current Stage
Late Stage
Total Funding
$0.01M
2019-04-16Acquired
2015-08-01Seed· $0.01M

Leadership Team

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Chris Pedde
Senior Director of Partnership Development and Charter Sales
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