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Clinical & Support Options, Inc. · 2 hours ago

Program Director, ESP, CCS and Respite Services, Florence

Florence, MA

Contract

Onsite

Lead/Staff, Director/Executive

$78K/yr - $85K/yr

3+ years exp

Clinical & Support Options, Inc. is looking for a Program Director for their Community Crisis Stabilization and Respite Emergency Program in Florence. The role involves providing clinical and administrative leadership, overseeing daily operations, and ensuring compliance with healthcare standards.

Health Care

Responsibilities

Oversee daily operations of the CCS/Respite division of ESP managing team functions including client access, case flow, coordination of staffing, interface with community providers, and regulatory compliance

Provide administrative on-call as needed in cooperation with other ESP Directors

Support Senior Director's oversight and goals for the program including review of workflow, operational issues, communications with providers and internal staff; maintain regular and timely communication with Senior Director regarding clinical, procedural and operational issues as well as staff and safety issues

Provide clinical and administrative supervision of assigned CCS/Respite staff including Nurse Manager(s) and clinical staff

Promote a positive team culture that is person centered and trauma informed

Be knowledgeable and current regarding all CSO Policies and Procedures applicable to the CCS/Respite including overseeing fulfillment of requirements for insurance authorizations and billing relevant to CCS/Respite clients

Work with the Senior Director to collaborate closely with DMH around the DMH Respite contract (if applicable) fulfillment, meeting with DMH personnel as needed

Maximize a community-based service model, participate in ED diversion where possible, and work to achieve goals of MassHealth Community initiative

Adhere to the philosophy of "customer satisfaction" and consistently follow the same by providing reliable, responsive, consistent, trauma-informed and high-quality service in a timely manner to staff and external customers

Provide project management when assigned such as leading the Regional Work Group; technical training staff and/or skills trainings; use of skill areas such as primary liaison to the IT Department

Oversee and complete chart audits and other utilization review activities as assigned

Collect, record, and distribute statistical information and generate reports as necessary

Qualification

Clinical Master's degreeIndependent licensureCrisisRespite knowledgeSupervisory experienceCustomer satisfaction focusBilingualProject managementTeam leadershipCommunication skills

Required

Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness

Independent licensure?(LICSW, LMHC, LMFT)?

Extensive knowledge of Crisis and Respite programs

Three years supervisory and management experience