CD Peacock · 2 hours ago
Repair Coordinator
Oak Brook, IL
Full-time
Onsite
Mid Level
3+ years expCD Peacock is a company focused on delivering exceptional service in the luxury sector. The Repair Coordinator is responsible for ensuring the quality and timely completion of repair services while acting as a liaison between clients and the sales team.
Luxury Goods & Jewelry
Hiring Manager
William Fulle
Responsibilities
Respond promptly and professionally to client inquiries in person, by phone, or by email regarding repair services and custom work
Provide clear and timely updates on repair statuses, costs, and timelines
Address client concerns with empathy and professionalism, escalating issues when appropriate to ensure resolution
Collaborate with the sales team to deliver a seamless and personalized client experience
Quality control and approve all repairs to ensure they meet CD Peacock’s standards of excellence
Ensure all repairs are performed correctly and completed on time
Maintain detailed and accurate records of all repair jobs, due dates, and client communications
Contact clients proactively regarding job updates, estimated completion, and pickups
Run weekly repair reports, verify job statuses, and take appropriate action on overdue or delayed jobs
Coordinate market pickups and shipping needs related to repairs
Act as the main point of contact between the repair department and sales professionals
Keep the sales team informed about repair and custom order deadlines
Contribute to store operations including opening/closing procedures and administrative support as needed
Qualification
Required
Minimum 3 years of experience handling jewelry repairs or working in a service-focused luxury environment
Exceptional client service and communication skills (verbal, written, and phone)
Proven ability to handle multiple tasks and deadlines in a fast-paced setting
Proficient in computer systems and able to quickly learn new tools
Detail-oriented, organized, and solution-focused with a positive, team-oriented attitude
Ability to work seated or standing for extended periods and occasionally lift up to 15 pounds
Must be able to work 4 days during the week and Saturday or Sunday
Company
CD Peacock
Chicago’s Best Family Owned Jewelry Since 1837. Official Rolex Dealer. Swiss Watches, Fine Diamonds, Jewelry, and Gifts
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase