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Resorts World Las Vegas · 5 hours ago

Production Manager, Entertainment

LV Metro Area

Full-time

Onsite

Senior Level, Lead/Staff

$45K/yr - $135K/yr

10+ years exp

Resorts World Las Vegas is seeking a Manager of Production - AV to oversee technical entertainment operations and support various entertainment initiatives throughout the property. This role involves managing A/V services, ensuring successful event execution, and maintaining client relationships while driving financial performance.

HospitalityHotelLocation Based ServicesTravelVacation Rental

Responsibilities

Performs assigned operational functions within the department consistent with the strategic plan and vision for the division and Resorts World Las Vegas

Supports department’s standard operating procedures and protocols

Defines needs, advances entertainment productions and advancing management services as needed

Drives financial performance by effectively managing the department budget including labor, equipment, and sub-rentals etc

Develops client relationships and manages sales process to achieve sales objectives (if applicable)

Ensures proper team member training, safety protocols, technical education, and industry best practices

Maintains property Audio Visual OS E inventory, manages department’s material resources

Cultivates and maintains relationships with key venue personnel to enhance the overall business relationship with venue, in addition to maintaining relationships with clients by providing information, support, and guidance

Effectively manages the set-up of client events and follow through on all client requests to ensure successful outcomes within established SLA’s

Create and manage an avenue of good communication for the department throughout the company

Manages all property wide installed LED walls for proper operation. Assigns Entertainment AV Technicians to repair interior LED walls

Manages LED Service Agreement with exterior LED service provider. Requests LED service as required

Creates a work environment that promotes integrity, Company values, teamwork, extraordinary performance, accountability, continuous improvement, recognition, and employee satisfaction

Liaison between Entertainment and other internal business units. (Special events, sales, etc.)

Obtain and maintain position-specific licensing

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc

Perform other job-related duties as requested

Qualification

Audio-visual technologyManagement experienceA/V system knowledgeTechnical show control softwareInformation technology systemsMicrosoft OfficeClient liaisonPrioritize tasksPolished appearanceCommunication skillsTeam leadershipWork under pressure

Required

At least ten years of audio-visual technology experience, preferably in a similar luxury environment

At least three years of management experience with direct reports, with full responsibility for performance management and growth

Experience as a vendor/client liaison for complex projects from start to finish

Ability to manage and thrive while maintaining a sense of urgency and resourcefulness

Ability to prioritize tasks and work in a fast-paced, busy, and stressful environment; maintain proper mental attitude and ability to operate effectively while working under pressure and meeting deadlines

Ability to manage multiple projects/tasks as a high energy leader while maintaining a strong focus on guests both internal and external

Excellent written and verbal communication skills

Ability to work both independently and within the team

Ability to work varied shifts, including nights, weekends, and holidays

Ability to effectively communicate in English

Polished appearance and demeanor

Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures

Ability to successfully lead and mentor a team

Proof of eligibility to work in the United States

Preferred

Ability to read and comprehend A/V system drawings, specifications, technical manuals

Technical-level knowledge and experience with digital and analog A/V technologies, i.e. audio video systems, A/V control systems, Broadcasting, A/V streaming and web-based technologies as well as other industry standard A/V technologies.ie Bright Sign, Triple Play, Visionary Solutions, Resolume, Novastar, CorioMaster, Grand MA 2/3, Chamsys, ETC, Paradigm, Mosaic, etc

Strong working knowledge of technical show control software especially QLAB, Meyer Sound Galaxy DSP and SPACEMAP GO and L'acoustics systems and network manager

Strong working knowledge of information technology systems, network infrastructure and operations

Strong working knowledge of industry standard A/V technologies, best practices, and service programs

Strong working knowledge of Microsoft Office and Visio

CTS (Certified Technology Specialist)

RCDD (Registered Communications Distribution Designer) Certifications

Previous experience working in a large, luxury resort setting