The Norfolk Companies ยท 8 hours ago
Project Manager, Residential Remodeling
Wilmington, MA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
7+ years expThe Norfolk Companies is one of New England's largest family-owned kitchen & bath businesses, expanding into the Burlington/North Shore market in 2026. They are seeking a Project Manager to oversee residential kitchen and bath remodeling projects, ensuring quality standards and customer satisfaction throughout the process.
Building MaterialConstructionSmall and Medium Businesses
Responsibilities
Manage multiple kitchen and bath remodeling projects using project coordinator, carpenters, and subcontractor resources
Be main point of contact for Norfolk customers throughout their remodeling project. Communicating progress, managing customer expectations and working with internal teams to ensure project stays on time and budget
Use Buildertrend to update project logs, scheduling, photos, and communication history
Verify job scope, plans, material orders, ventilation, structural specs, and code-related requirements
Define and maintain two-week project schedules for staff and subcontractors
Collaborate with Norfolk design team and showroom staff for training and workflow alignment
Lead rough-phase walkthroughs and conduct weekly in-person customer visits on all active jobs
Track and define all change orders, specifying pricing and updated scope in a timely manner
Review and approve subcontractor invoices based on scope accuracy and quality checks
Conduct final project reviews to compare actual costs vs. budget and note variances
Mentor and support carpenter crews, ensuring jobsite professionalism, safety, and productivity
Ensure timely completion of project punch lists, callbacks, and post-job customer satisfaction
Maintain high workmanship standards and ensure trade hand-offs are documented and clear
Participate in safety audits and ensure OSHA compliance for all on-site personnel
Support truck and tool maintenance plans, including stock inventory and repair tracking
Qualification
Required
Experience in kitchen and bath remodeling is essential
Strong foundation in remodeling project management, customer service, and field leadership
Strong organization skills with the ability to manage multiple projects and meet deadlines
Exceptional communication and customer service skills in person, by phone, and via email
Demonstrated ability to identify and solve issues in the field independently and effectively
Solid working knowledge of Microsoft Office and Buildertrend (or comparable software)
Ability to read and interpret detailed cabinet layouts, construction drawings, and structural plans
Team-oriented approach with ability to coach junior team members and support a positive field culture
Reliable, self-motivated, and proactive in jobsite management and communication with clients and teams
7+ years of experience in residential remodeling and construction project management
Massachusetts Construction Supervisor License (CSL) required. (or able to obtain in 1st 6 months of employment)
Able to drive to and from job sites daily. Valid drivers license required and clean RMV record
Able to read and interpret blueprints, specs, and documents with small text and details
Capable of lifting and carrying 40 lbs. independently
Able to walk on uneven surfaces, climb ladders, bend, and reach overhead
Occasionally assist with jobsite tasks or cabinet installs as needed
Preferred
Hands-on carpentry or cabinetry experience strongly preferred
Company
The Norfolk Companies
The Norfolk Companies is a building material company that offers design and remodeling services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ben Rosen
President and CEO
Company data provided by crunchbase