Mount Sinai Medical Center ยท 2 hours ago
Service Desk Analyst II
Miami Beach, FL
Full-time
Onsite
Mid Level
3+ years expMount Sinai Medical Center is committed to providing high-quality healthcare and is seeking a Service Desk Analyst II to join their Information Technology department. The role involves identifying and resolving IT issues, providing support for hardware and software, and ensuring effective communication with users regarding their requests and resolutions.
Health CareHealth DiagnosticsMedical
Responsibilities
Identifies root causes of issues, determines course of action, resolves issues and/or escalates for final resolution in a timely manner
Calls Resolution: First call resolution and request for service must be met as established by policy and procedures guidelines
Monitors open call issues and escalates to appropriate IT resources
Follows up appropriate departmental procedures, including appropriate Request for Service, Change Management, Downtime and Disaster
Enters all calls into the Call Tracking System with detailed problem information and steps taken to attempt resolution. Assigns unresolved calls to approriate resources
Provides follow up, communicates resolutions, issues and delays to users in a timely manner
Makes recommendations to maintain, update and improve Service Desk knowledge base and related documentation on an as needed basis
Demonstrates basic competency levels in supported applications: Windows, Care Manager, Kronos, Order Entry, Lawson, Star, Physician Portal, etc. Demonstrates competency in learning about the most common hardware issues. Applies Knowledge received from in-services, classes, seminars, etc
Provides hardware and software support as needed
Delivers on commitments to user community within timeframes established by policy and procedure guidelines
Answers phones in a timely, courteous and professional manner
Acts as a consultant in the resolution of non-routine or higher level of difficulty of request as directed by supervisor. Shares expertise with entry level peers leading them in the resolution of complex issues
Qualification
Required
A+ and/or N+ or equivalent experience
AA or AS or equivalent experience
3 year experience as Service Desk Support on Microsoft products, Novell, Active Directory, DNS preferred
Benefits
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program
On-site housing for select positions and more!
Company
Mount Sinai Medical Center
Mount Sinai Medical Center provides healthcare services, including cardiology, neurology, orthopedics, endocrinology, and gastroenterology.
1001-5000 employees
H1B Sponsorship
Mount Sinai Medical Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (32)
2024 (28)
2023 (19)
2022 (12)
2021 (3)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gino Santorio
President & CEO
wendy stuart
Chief Nursing Officer, Senior Vice President,
Recent News
HealthCareIT News
2025-11-26
2025-11-18
Company data provided by crunchbase