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ChenMed · 7 hours ago

Market Associate Center Operations Director

Norfolk, VA

Full-time

Onsite

Mid, Senior Level

$89K/yr - $126K/yr

5+ years exp

ChenMed is a family-owned and physician-led healthcare provider transforming healthcare for seniors. The Associate Center Director will oversee the daily operations of a medical center, focusing on performance across operational, economic, and people-related goals while ensuring exceptional patient care and service.

Health CarePrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year

Leads growth strategy for center around membership growth and community outreach

Leads people, coordinates and inspires the team and achieves results under challenging circumstances

Works comfortably with financial statements, and financial concepts, in a service organization

Provides extraordinary customer service to all internal and external customers (•including patients and other Chen Medical team members•)

Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner

Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions

Attends all growth related events

Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out

Addresses and resolves all customer-service or team member issues

Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records

Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership

Applies a bias towards frugality and creativity when it comes to problem solving for operational challenges, seeking to improve people, process and systems resolutions before increasing costs and complexity

Utilizes a keen sense of business acumen that assists with understanding our business, appreciating the various operating levers to utilize for success and driving significant new patient growth in their center

Collaborates with the Leadership Team and Administrators in relation to strategic business planning

Demonstrates an astute sense of ownership; the successful Director, Center drives center success from all dimensions – people, finance, service, growth and outcomes, as if they owned the organization

Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed’s family of companies’ level of service exceeds all other healthcare providers

Performs other duties as assigned and modified at manager’s discretion

Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart

Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients

Reviews reports to ensure target metrics are achieved and processes are being followed

Ensures co-pays are compliantly collected and cash is reconciled and deposited

Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc

Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files

Monitors transportation and housekeeping activities

Monitors and/or alters team member work schedules, including approval of overtime or vacations

Qualification

Healthcare AdministrationFinancial AcumenCustomer ServiceTeam LeadershipBusiness AcumenData AnalysisRegulatory KnowledgeMicrosoft Office SuitePublic SpeakingCommunication SkillsOrganizational SkillsProblem-Solving SkillsInterpersonal SkillsAdaptability

Required

BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or a closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis required

A minimum of 5 years of related work experience in a medical clinic, hospital setting, or similar environment required

A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

Owns and operates an average annual budget in excess of $20M for a medical center; staffing up to 30 employees and regularly servicing an average of less than 12,000 patients per year

Leads growth strategy for center around membership growth and community outreach

Leads people, coordinates and inspires the team and achieves results under challenging circumstances

Works comfortably with financial statements, and financial concepts, in a service organization

Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members)

Monitors office communication and performance to ensure that front desk, referrals and care promoter teams operate in an efficient, accurate and customer-focused manner

Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions

Attends all growth related events

Monitors the number of patients and wait times to ensure proper flow of patients from check-in through appointment to check-out

Addresses and resolves all customer-service or team member issues

Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records

Works in partnership with the Sales and Marketing COE in developing strategies to increase and retain membership

Collaborates with the Leadership Team and Administrators in relation to strategic business planning

Maintains an awareness of the competitive healthcare environment; actively drive sales and ensures that ChenMed's family of companies' level of service exceeds all other healthcare providers

Conducts tours for prospective patients and ensures New Patient paperwork is completed and in chart

Works with PCPs to assist with scheduling meetings with patients and/or writing letters to/for patients

Reviews reports to ensure target metrics are achieved and processes are being followed

Ensures co-pays are compliantly collected and cash is reconciled and deposited

Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc

Conducts trainings and refreshers regarding Medicare and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files

Monitors transportation and housekeeping activities

Monitors and/or alters team member work schedules, including approval of overtime or vacations

Highly developed business acumen and acuity

Dynamic individual with outgoing, energetic, and collaborative personality

Possesses the knowledge, understanding, experience, skills, and abilities commensurate with managing an entity that equals or exceeds $20M in annual revenue

Introductory knowledge and understanding of and experience with full risk management contracts

Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals

Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data

Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking

Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels

Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements

Openness to learning with a curiosity about the ChenMed Way and willingness to adapt to our innovative approach to improving health outcomes

Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner

Keen ability to manage multiple projects and processes and work effectively with other team members

Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Ability and willingness to travel locally, regionally and nationwide up to 20% of the time

Spoken and written fluency in English

This position requires use and exercise of independent judgment

Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience

Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals

Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures

Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations

Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects

Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives

Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Spoken and written fluency in English

This position requires use and exercise of independent judgment

Benefits

Great compensation

Comprehensive benefits

Career development and advancement opportunities

Great work-life balance

Company

ChenMed

Glassdoor2.9

ChenMed is a full-risk primary care market leader that is transforming healthcare for seniors.

Founded in 1985

Miami, Florida, USA

1001-5000 employees

http://www.chenmed.com/

H1B Sponsorship

ChenMed has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (4)

2023 (13)

2022 (26)

2021 (31)

2020 (23)