MSI · 7 hours ago
Hardware Technician
Suffolk, VA
Full-time
Onsite
Entry Level
$21/hr - $24/hr
2+ years expMSI is a leading supplier of flooring tile and hardscaping surfaces products in North America. The Hardware Technician provides first level support to end users and is responsible for hands-on desktop repairs, upgrades, and maintenance of systems, including support for laptops, desktops, printers, and applications.
Food and Beverage
Responsibilities
Responsible for performing desktop/laptop repairs and upgrades as necessary
Connect remotely and work with users to walk them through the issue
Operating system and application upgrades, hardware upgrades or repairs, and installing new systems
Technical resource for help desk and PC support and troubleshooting of complex system problems
Provide assistance with the creation of new accounts and editing/termination of existing account, distribution lists, resetting passwords, etc
Help resolve desktop hardware and software issues
Network administration: address assignment
Respond to support issues via phone, e-mail and virtual log in
Determine escalation points for specific issues
Support other office technology, such as televisions, projectors, video conference equipment etc
Main point of contact for help with Tablet and iPad issues (i.e. repairs and hardware changes)
Participate in developing procedures and suggest improvements to existing procedures
Troubleshooting mobile devices and tablets
Respond to requests for assistance in person, over the phone, via email, and through an internal trouble ticket system
Perform additional duties as required and or requested
Qualification
Required
High School Education Required
2+ years' experience in similar role
Good understanding of TCP/IP Networking and VPN
Good working knowledge of common office equipment, printers, faxes, projectors, and televisions
Experience using MS Office Suite of programs
In-depth understanding in the following: Active Directory domain administration, Windows 10, VPN, Remote Desktop, Office 2011/2013, Smartphone and iPad device configuration and administration, Phone System Administration (Phone System Programming, Support Hardware)
Good oral and written English language communication skills
Quick learner, strong/effective problem solver
Preferred
College Coursework Preferred
Benefits
Referral, Holiday, and Annual Bonuses
Annual pay increases
Paid Time Off
Medical, Dental, and Vision Insurance
Company-paid Short Term and Long Term disability
Company-paid Life Insurance
Tuition Reimbursement
Traditional and Roth 401(k) plans with company matching contributions
Charitable donation matching programs
Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests
Company
MSI
Named the largest distributor in the flooring industry in 2021.
1001-5000 employees
H1B Sponsorship
MSI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (6)
2022 (7)
2021 (7)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
M
Manu Shah
CEO
Recent News
2025-11-19
2025-10-31
Company data provided by crunchbase